Claims Supervisor
Advanced Call Center Technologies LLC
12.2019 - 10.2023
ShaTora Jones
Customer Service Manager
Memphis,TN
Timeline
Data Entry Clerk
Prologistixs Temp Services
01.2014 - 12.2019
Technical Support Specialist
Insight Global
10.2013 - 04.2017
Diploma - Accounting And Computer Science
Ridgeway High School
2008.08 - 2009.04
Work History
Claims Supervisor
Advanced Call Center Technologies LLC
Johnson City, TN
12.2019 - 10.2023
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Data Entry Clerk
Prologistixs Temp Services
Mississippi , Ms
01.2014 - 12.2019
- Cultivated interpersonal skills by building positive relationships with others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Technical Support Specialist
Insight Global
Memphis , Tn
10.2013 - 04.2017
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Education
Diploma - Accounting And Computer Science
Ridgeway High School
Memphis, TN 2008.08 - 2009.04
Skills
- Claims Analysis
- Customer Needs Assessments
- Customer Expectations Management
- Reading Comprehension
- Customer Retention
- Client Rapport-Building
- Information Updates
- Claims Investigation and Research
- Conflict Resolution Tactics
- Customer Experience
- Process Improvement Initiatives
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.