Erika R. Bradley
Davenport,FL
Summary
Seasoned Claims Supervisor with a proven track record at Progressive Casualty Insurance, excelling in claims management and team leadership. Expert in policy interpretation and fostering a culture of engagement, I significantly enhanced team performance and claims resolution efficiency. Skilled in personnel training and legal compliance, I drive initiatives that improve service standards and operational excellence.
Overview
5
5
years of professional experience
Work History
Claims Supervisor
Progressive Casualty Insurance
Maitland, FL
01.2020 - Current
- Responsible for daily management processes including performance management, coaching, and training of claims representatives.
- Implements Claims initiatives via appropriate change management channels and processes and is responsible for organizational initiatives that improve the overall work environment
- Reviews claims handling to ensure standards are being met and claims are on track for timely and accurate resolution
- Determines the need for additional resources when complexity escalates
- Reviews and authorizes claims settlements, coverage, and liability as required
- Responds to elevated inquiries and complaints; resolves and/or further elevates issues as they arise
- Identifies performance trends and directs the remediation of team member performance deficiencies
- Travel to alternate locations may be required to lead, observe, assess, and coach team members, and to attend meetings and/or training sessions, and/or to provide additional staffing
- Able to work assigned schedule subject to Progressive's flexible schedule policies and practices
- Adapted to diverse schedules, including nights, weekends, and holidays based on operational demands.
Supervisor Managed Repair
Progressive Casualty Insurance
Central FL, USA
08.2022 - 02.2024
- Responsible for the oversight of a team of claims representatives including the planning of staff work schedules, evaluation of their performance and the results they achieve
- Acted as a coach and technical resource for their team
- Decisions are guided by policies, procedures, and oversight from managers
- Frequent travel due to the geographical location of the assigned claims representatives and their assigned territories and body shops
- Led the PD Work Environment team to foster a culture of engagement in the PD business group
Education
Bachelor of Arts Degree - Sociology
Fayetteville State University
Fayetteville, NCSkills
- Claims management expertise
- Policy interpretation
- Claims analysis
- Customer expectations management
- Performance monitoring
- Legal compliance
- Investigation techniques
- Claims auditing
- Procedure implementation
- Insurance policy review
- Claims investigation and research
- Insurance regulations
- Personnel training
- Liability management
- Team management
- Team motivation
- Planning and organization
Organizations And Awards
- Heart of Florida United Way, Member of the Women’s Leadership Council
- Kappa Omicron Omega Chapter of Alpha Kappa Alpha Sorority, Incorporated, Recording Secretary, ACTIVE SINCE 2007
- Progressive DEI Influencer, Edgy/Faison DRG, 2024 – Current
- Progressive FLCI, Florida Community Involvement Team – Maitland FL Representative, 2022 – Current
- Progressive PCS/MRR Liaison, North Florida
Timeline
Supervisor Managed Repair
Progressive Casualty Insurance
08.2022 - 02.2024
Claims Supervisor
Progressive Casualty Insurance
01.2020 - Current
Bachelor of Arts Degree - Sociology
Fayetteville State University
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