Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
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Natalie Harrison

Midland City,AL

Summary

Seasoned Claims Supervisor with a proven track record at Suddath Government Services, enhancing claims processing efficiency and accuracy. Expert in claims management and team motivation, I have successfully led operations at Coleman Worldwide Moving, ensuring legal compliance and surpassing operational goals. Skilled in MS Office and adept at fostering customer satisfaction through meticulous claims analysis and resolution.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Claims Supervisor

Suddath Government Services
Jacksonville, FL
01.2024 - 01.2025
  • Oversaw the development and implementation of claims processing systems to improve efficiency and accuracy.
  • Recommended and communicated goals to help team excel against targets.
  • Researched complex claim issues in order to resolve disputes between parties involved in a claim.
  • Developed and implemented operational plans and procedures to enable successful team operations.
  • Monitored objectives to determine effectiveness of workflows, facilitating training, and mentoring for improvement.
  • Managed team members effectively to meet high production standards with accurate results.

Director of Priority Claims

Coleman Worldwide Moving
Midland City, Alab
07.2013 - 12.2023
  • Managed the operations of the claims department to meet operational, financial, and service requirements.
  • Supervised, trained, and directed employees in the areas of their responsibilities.
  • Assured timely and proper disposition of claims based on policy provisions.
  • Oversaw the entire claims process from start to finish.
  • Determined the validity of claims based on the specific guidance and parameters.
  • Reviewed and approved settlement amounts for escalated claims.
  • Managed negotiations of settlements and administration of claims disputes.
  • Analyzed claims data and prepared reports on claim trends and performance.
  • Identified and resolved challenges and issues related to claims processing.

Education

Some College (No Degree) - General Studies

George C Wallace Community College
Dothan, AL

Skills

  • Claims management expertise
  • Claims analysis
  • Planning and organization
  • Investigation techniques
  • Legal compliance
  • Quality assurance
  • Team motivation
  • Customer expectations management
  • Claims processing
  • Liability management
  • MS office suite
  • Claims auditing
  • Procedure implementation

Certification

  • Certified Claims Anylist

Accomplishments

CPPC Board Member 2018 - 2022

CPPC Vice President 2022 - 2023

References

References available upon request.

Timeline

Claims Supervisor

Suddath Government Services
01.2024 - 01.2025

Director of Priority Claims

Coleman Worldwide Moving
07.2013 - 12.2023

Some College (No Degree) - General Studies

George C Wallace Community College
Natalie Harrison