Demesha Jones
St. Louis,MO
Summary
Patient Care Technician with extensive experience at BJC HealthCare and SLU hospital, excelling in electronic health records management and patient support. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in HIPAA compliance and adept at collaborating with healthcare teams to implement treatment plans successfully.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PCT (Patient Care Technician)
BJC HealthCare
St. Louis, US
06.2025 - Current
- Neurology Medicine and Epilepsy Monitoring floor at Barnes Jewish Hospital
- Assisted patients with daily living activities and personal care needs.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
- Documented patient information accurately in electronic health records system.
- Collaborated with healthcare team to support patient treatment plans effectively.
- Instructed new employees on proper techniques of performing daily tasks.
Patient Care Technician
SLU
St Louis, MO
09.2024 - 05.2025
- Monitored vital signs and reported changes to the healthcare team.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Supported patients with activities of daily living and mobility assistance.
- Planned and served meals and snacks to patients according to prescribed diets.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
CNA - Certified Nursing Assistant
The Delmar Gardens Family
St. Louis, US
10.2023 - 10.2024
- Assisted residents with daily living activities, bathing, and dressing to promote personal hygiene.
- Documented patient information and care provided in electronic health records.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
Customer Service Representative
Spectrum
St. Louis, US
02.2021 - 10.2023
- Assisted customers with account inquiries and service issues.
- Educated customers on product features and service offerings.
- Collaborated with team members to enhance service delivery processes.
- Documented customer interactions in the customer relationship management system.
- Managed calendars to optimize staff availability and resource allocation.
- Communicated schedule changes effectively throughout the organization when necessary.
Fast Food Cashier
Hardee's
St. Louis, US
08.2017 - 09.2020
- Processed customer orders efficiently at front register.
- Handled cash transactions accurately and securely.
- Processed payments, gave change and issued receipts for orders.
- Kept customer and food preparation areas clean and well-organized.
- Assisted team members during peak service hours to improve workflow.
- Managed inventory levels of food items and supplies effectively.
Education
High school diploma - GED
Skills
- Supervising experience
- Laboratory experience
- Home health
- Medical administrative support
- Addiction counseling
- Customer needs analysis
- Customer service
- OpenTable
- Food Safety
- Electronic health records
- HIPAA compliance
Certification
- CNA
- Basic First Aid certificate
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
PCT (Patient Care Technician)
BJC HealthCare
06.2025 - Current
Patient Care Technician
SLU
09.2024 - 05.2025
CNA - Certified Nursing Assistant
The Delmar Gardens Family
10.2023 - 10.2024
Customer Service Representative
Spectrum
02.2021 - 10.2023
Fast Food Cashier
Hardee's
08.2017 - 09.2020