Demeshia Jenkins

Receive inbound and outbound calls to schedule annual HouseCalls visits for United Healthcare

Working on Pre-Visit Pilot team

Working on Concierge specialty team

Working for the Intrepid Campaigns/specialized memberships

Experienced in Practitioner Help Desk with Field Cancellations, Complaints, and grievances, Sharepoint tickets, manual dialing project, contacting and locating members for on-field Health care practitioners

Experience working with Sharepoints

Experience working with Enterprise Now

Experience working with Outlook

Experience working with Microsoft Word

7.5+ years of HouseCalls Program call center experience

Helped Create worksheets to provide talking points and tools to help my peers

Act as floor support

Assist with technical support with application obstacles

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Supported continuous improvement efforts by analyzing audit findings and recommending corrective actions.
• Collaborated with cross-functional teams to address identified quality issues, resulting in more efficient processes and improved products.
• Participated in regular meetings with senior leadership to communicate progress on quality initiatives and discuss strategies for further improvement.
• Evaluated and updated internal quality management systems to ensure alignment with industry best practices and regulatory requirements.