Demetera Flowers Jones
Summary
Proven expertise in enhancing customer satisfaction and streamlining processes, as demonstrated at Hallmark Aviation. Skilled in customer relations and baggage handling, I excel in creating positive travel experiences through cultural awareness and efficient problem-solving. Achieved significant reductions in wait times, showcasing a commitment to excellence and a flexible approach to challenges.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement.
Overview
34
34
years of professional experience
Work History
Airline Customer Service Agent
Hallmark Aviation
08.2021 - Current
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
Expeditor
United States Postal Service, USPS
04.1991 - Current
- Managed high volumes of mail delivery while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from management, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to process incoming mail to the appropriate machine.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
Education
High School Diploma -
W.W. Samuell
8928 Palisade Dr. Dallas TX 7505205-1982
Skills
- Customer relations
- Cultural awareness
- Airline policies
- Baggage handling
- Airport procedures
- Travel documentation
- Customer service
- Passenger assistance
- Active listening
- Payment processing
- Flexible schedule
Timeline
Airline Customer Service Agent
Hallmark Aviation
08.2021 - Current
Expeditor
United States Postal Service, USPS
04.1991 - Current
High School Diploma -
W.W. Samuell
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