Demetra Crawford
Arlington,TX
Summary
I am experienced, versatile, and results-oriented professional Production Specialist with proven expertise in inventory management, data analysis, and quality assurance. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. Highly experienced, resourceful, and creative Administration Clerk with extensive experience working in a busy Workplace. Proven expertise in tackling inventory and data analysis activities, with a special focus on maintaining high-quality standards.
Overview
15
15
years of professional experience
Work History
Production Specialist
Bank Of America
Fort Worth
11.2021 - 09.2024
- Ensured compliance with industry standards and regulations.
- Developed and implemented quality control protocols to ensure accuracy. Maintained accurate production records and documentation.
- Trained and supervised production team members, ensuring their safety and efficiency.
- Design and implement efficient relational database schemas, including stored procedures and query optimizations, to ensure data integrity and performance.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Program Support Specialist
US Small Business Administration (SBA)
Fort Worth, Texas
09.2021 - 12.2021
- Developed and maintained web-based tools for customer service and maintained web-based customer analytics and reporting systems.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status
- Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
- Developed and implemented full range of program support services for multiple projects, including budgeting and scheduling.
- Evaluated program effectiveness using data analysis and reporting tools, identifying areas for improvement and recommending solutions.
Lease End Clerk / Customer Service Advocate
General Motors Financial
Arlington, Texas
09.2018 - 10.2021
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Handled customer requests in a timely and efficient manner.
- Answered customer inquiries in a professional and timely manner. And Processing customer payments and invoices for orders.
Title Specialist
Insurance Auto Auctions, IAA
Grand Prairie, Texas
07.2017 - 09.2018
- Examine property titles to determine validity and act as company agent in transactions with property owners.
- Provide public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
- Prepared and reviewed title endorsements and related documents.
- Provide a variety of customer support services through the mail, telephone, and direct personal contact.
- Perform word processing assignments, filing, and related clerical duties.
- Process paperwork in preparation for auction day, secure necessary approvals, and assist with other duties around the office to help out.
Mortgage Processor
Bank of America Corporate
Fort Worth, TX
07.2011 - 06.2017
- Manage the clerical/administrative and loan processing duties of the Sales Office.
- Process and prep loan documents for large-scale imaging team.
- Review documents for original signatures, Add bar code cover sheets and remove staples to prepare for scanning/imaging.
- Review and prep up to 50+ documents per hour, Review mortgage collateral and loan documents to meet government-sponsored entities or other clients.
- Process home/business loans and make recommendations on collateral needed to secure loans.
- Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.
- Managed a pipeline of loan applications to ensure timely processing. Evaluated loan applications for accuracy, completeness, and compliance with company policies.
Sales Associate
DDS Discount
Dallas, Texas
10.2015 - 06.2017
- Assisting customers on store sales floors.
- Sales associate job duties include ringing up purchases processing payments and stocking merchandise
- Control entry to fitting rooms and maintain store cleanliness.
- Arrange for necessary shipping documentation and contact customs officials to affect the release of shipments.
- Processed payments by totaling purchases and processing checks, cash and store or other credit and debit cards.
- Assisted with store opening and closing procedures, working with the cash register and inventory control system.
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs.
- Assisted the customer service sales manager and assistant customer service sales manager in maintaining customer service standards.
Cashier
Walmart Supercenter
Lancaster, Texas
01.2010 - 12.2012
- Assist customers with cart selection, offer coupons, or simply welcome people to the store.
- Direct customers to specific areas of the store or note a return a customer brings back.
- Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.
- Offer customers carry-out service after transactions.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Education
HS DIPLOMA -
James Bowie High School
Arlington, Texas06.2010
Skills
- Inventory Management
- Data Analysis
- Quality Assurance
- Software Documentation
- Data Structures
- JavaScript
- Office Administration
- Customer Service
- Data Verification
- Advanced Clerical Knowledge
- Document Review
- Data Entry
- Microsoft Excel
- Paperwork Processing
- Clerical Support
- Live chat support
- Quality Control
- Research
Timeline
Production Specialist
Bank Of America
11.2021 - 09.2024
Program Support Specialist
US Small Business Administration (SBA)
09.2021 - 12.2021
Lease End Clerk / Customer Service Advocate
General Motors Financial
09.2018 - 10.2021
Title Specialist
Insurance Auto Auctions, IAA
07.2017 - 09.2018
Sales Associate
DDS Discount
10.2015 - 06.2017
Mortgage Processor
Bank of America Corporate
07.2011 - 06.2017
Cashier
Walmart Supercenter
01.2010 - 12.2012
HS DIPLOMA -
James Bowie High School