Demetra Crawford
Arlington,TX
Summary
I am experienced, versatile, and results-oriented professional Production Specialist with proven expertise in inventory management, data analysis, and quality assurance. A collaborative individual, I successfully lead others by sharing knowledge, using effective communication strategies, and fostering a team-oriented culture. Highly experienced, resourceful, and creative Administration Clerk with extensive experience working in a busy Workplace. Proven expertise in tackling inventory and data analysis activities, with a special focus on maintaining high-quality standards.
Overview
15
15
years of professional experience
Work History
Production Specialist
Bank Of America
11.2021 - 09.2024
- Ensured compliance with industry standards and regulations.
- Developed and implemented quality control protocols to ensure accuracy. Maintained accurate production records and documentation.
- Trained and supervised production team members, ensuring their safety and efficiency.
- Design and implement efficient relational database schemas, including stored procedures and query optimizations, to ensure data integrity and performance.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
Program Support Specialist
US Small Business Administration (SBA)
09.2021 - 12.2021
- Developed and maintained web-based tools for customer service and maintained web-based customer analytics and reporting systems.
- Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status
- Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
- Developed and implemented full range of program support services for multiple projects, including budgeting and scheduling.
- Evaluated program effectiveness using data analysis and reporting tools, identifying areas for improvement and recommending solutions.
Lease End Clerk / Customer Service Advocate
General Motors Financial
09.2018 - 10.2021
- Perform clerical duties such as typing, proofreading, and sorting mail.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Handled customer requests in a timely and efficient manner.
- Answered customer inquiries in a professional and timely manner. And Processing customer payments and invoices for orders.
Title Specialist
Insurance Auto Auctions, IAA
07.2017 - 09.2018
- Examine property titles to determine validity and act as company agent in transactions with property owners.
- Provide public safety by maintaining order, responding to emergencies, protecting people and property, enforcing motor vehicle and criminal laws, and promoting good community relations.
- Prepared and reviewed title endorsements and related documents.
- Provide a variety of customer support services through the mail, telephone, and direct personal contact.
- Perform word processing assignments, filing, and related clerical duties.
- Process paperwork in preparation for auction day, secure necessary approvals, and assist with other duties around the office to help out.
Mortgage Processor
Bank of America Corporate
07.2011 - 06.2017
- Manage the clerical/administrative and loan processing duties of the Sales Office.
- Process and prep loan documents for large-scale imaging team.
- Review documents for original signatures, Add bar code cover sheets and remove staples to prepare for scanning/imaging.
- Review and prep up to 50+ documents per hour, Review mortgage collateral and loan documents to meet government-sponsored entities or other clients.
- Process home/business loans and make recommendations on collateral needed to secure loans.
- Establish procedures for custody or control of assets, records, loan collateral, or securities to ensure safekeeping.
- Managed a pipeline of loan applications to ensure timely processing. Evaluated loan applications for accuracy, completeness, and compliance with company policies.
Sales Associate
DDS Discount
10.2015 - 06.2017
- Assisting customers on store sales floors.
- Sales associate job duties include ringing up purchases processing payments and stocking merchandise
- Control entry to fitting rooms and maintain store cleanliness.
- Arrange for necessary shipping documentation and contact customs officials to affect the release of shipments.
- Processed payments by totaling purchases and processing checks, cash and store or other credit and debit cards.
- Assisted with store opening and closing procedures, working with the cash register and inventory control system.
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs.
- Assisted the customer service sales manager and assistant customer service sales manager in maintaining customer service standards.
Cashier
Walmart Supercenter
01.2010 - 12.2012
- Assist customers with cart selection, offer coupons, or simply welcome people to the store.
- Direct customers to specific areas of the store or note a return a customer brings back.
- Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.
- Offer customers carry-out service after transactions.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Education
HS DIPLOMA -
James Bowie High School
Arlington, Texas06.2010
Skills
- Inventory Management
- Data Analysis
- Quality Assurance
- Software Documentation
- Data Structures
- JavaScript
- Office Administration
- Customer Service
- Data Verification
- Advanced Clerical Knowledge
- Document Review
- Data Entry
- Microsoft Excel
- Paperwork Processing
- Clerical Support
- Live chat support
- Quality Control
- Research
Timeline
Production Specialist
Bank Of America
11.2021 - 09.2024
Program Support Specialist
US Small Business Administration (SBA)
09.2021 - 12.2021
Lease End Clerk / Customer Service Advocate
General Motors Financial
09.2018 - 10.2021
Title Specialist
Insurance Auto Auctions, IAA
07.2017 - 09.2018
Sales Associate
DDS Discount
10.2015 - 06.2017
Mortgage Processor
Bank of America Corporate
07.2011 - 06.2017
Cashier
Walmart Supercenter
01.2010 - 12.2012
HS DIPLOMA -
James Bowie High School
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