Demetra Perez
Summary
Polite and professional individual successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
5
5
years of professional experience
Work History
Sales Associate
Bluegreen Vacations
03.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Furniture Sales Associate
BEL FURNITURE
10.2021 - 01.2024
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Responsible for store displays
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Maintained a clean service environment
- Signed up customers for the different financing options we offered
- Cleaned Assigned areas daily
Nursery Attendant
Aldine Independent School District
07.2019 - 05.2021
- Informed guardians of nursery guidelines, requirements and policies.
- Conducted regular safety inspections of nursery equipment and facilities, identifying potential hazards before they became problematic.
- Contributed to a positive workplace culture by effectively collaborating with colleagues and demonstrating a strong commitment to the nursery''s mission and values.
- Met incoming parents and greeted children kindly and openly.
- Sparked creativity and imagination by helping children discover new things each day.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Education
High School Diploma -
George Washington High School
Mangilao, GU05.2017
Skills
- Reliable and punctual
- Phone etiquette
- Organizational Skills
- Goal-Oriented
- Sales expertise
- Problem-solving skills
- Time management
- Computer skills
- Exceptional customer service
- Microsoft Office
- Multi-tasking strength
- Excellent people skills
- Teamwork
State
TX
Zip
77338
City
Humble
Timeline
Sales Associate
Bluegreen Vacations
03.2024 - Current
Furniture Sales Associate
BEL FURNITURE
10.2021 - 01.2024
Nursery Attendant
Aldine Independent School District
07.2019 - 05.2021
High School Diploma -
George Washington High School