Shawn Jacobs
Port Saint Lucie,FL
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Diligent [Desired Position] with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
33
33
years of professional experience
Work History
Sales Associate
Arrigo Dodge Chrysler Jeep Fort Perice
Fort Perice Fl
03.2022 - Current
- Assisted customers in selecting vehicles, enhancing overall satisfaction and experience.
- Maintained detailed knowledge of inventory to provide accurate information to clients.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Conducted product demonstrations, effectively showcasing vehicle features and benefits.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Owner/Operator
Doughboyz Pizza
Sebastian, FL
11.2020 - 05.2023
- Managed daily operations to ensure efficient service and customer satisfaction.
- Developed and implemented menu items based on market trends and customer feedback.
- Oversaw inventory management, reducing waste and optimizing supply chain processes.
- Trained and mentored staff in food preparation and customer service best practices.
- Developed and implemented operational strategies to enhance business efficiency.
- Oversaw financial management, including budgeting and cash flow analysis.
- Streamlined processes to maximize productivity and minimize waste across operations.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated strong relationships with suppliers/vendors to secure favorable pricing agreements for materials/services needed for daily operations.
- Trained and motivated employees to perform daily business functions.
- Managed financial operations effectively by implementing stringent budget controls and regular financial reporting procedures.
- Fostered a positive work environment that encouraged employee retention, professional development opportunities, and open communication channels.
Sales Associate
forestlake chevrolet
Forest Lake, MN
11.2017 - 08.2022
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Delivered reports to enhance sales information and management.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Scheduled automotive deliveries with vendors and customers.
- Followed up with customers to build long-term relationships and successful referrals.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Consistently exceeded quotas by pursuing and closing sales.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Educated customers about sales processes, warranty requirements and service standards.
- Showcased vehicle features and took customers on test drives in local area.
- Responded to inquiries from potential customers via email and telephone.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Adhered to standards of quality and service and industry regulations.
Sales Associate
Roseville CDJR
Roseville, MN
05.2013 - 11.2017
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Delivered reports to enhance sales information and management.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Closed deals by working with finance and insurance team to provide customers with smooth, comprehensive service.
- Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
- Maintained up-to-date database of sales contacts and customer information.
- Scheduled automotive deliveries with vendors and customers.
- Followed up with customers to build long-term relationships and successful referrals.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Consistently exceeded quotas by pursuing and closing sales.
- Managed sales negotiations and financing options.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Recorded sales orders, processed paperwork and delivered documentation to customers to finalize sales process.
- Accompanied customers during test drives to explain valuable features and monitor safe return of vehicles.
- Contacted customers after sale to provide owed add-ons, encourage repeat business and request referrals.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Educated customers about sales processes, warranty requirements and service standards.
- Adhered to standards of quality and service and industry regulations.
- Greeted and assisted customers entering showroom or sales lot to answer questions and show vehicles.
- Offered customers with updated information on latest models, features and accessories by regularly attending sales training.
- Provided quotes and financing options to customers by understanding financial status and interest rates.
- Showcased vehicle features and took customers on test drives in local area.
- Responded to inquiries from potential customers via email and telephone.
- Called and emailed leads to update on desired inventory, maintain interest and enhance sales.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
Floor Manager
Brandon Hyundai
Brandon, FL
03.2011 - 03.2012
- Guided borrowers to obtain financing through fulfillment of loan funding conditions.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Responded to customer inquiries and researched answers to questions.
- Capitalized on sales opportunities with new leads and referrals using strong negotiation skills.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- trained sales associates in the sales process.
- closed deals on the floor and assisted desk managers.
Sales Associate
Sun Toyota
New Port Richey, FL
04.2005 - 12.2010
- Worked with fellow sales team members to achieve group targets.
- Obtained signatures for financial documents and internal and external invoices.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
Sales Associate
Denny Heckers Hudson Pontiac
Minneapolis, MN
03.1993 - 12.2004
- Worked with fellow sales team members to achieve group targets.
- Obtained signatures for financial documents and internal and external invoices.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers find specific products, answered questions and offered product advice.
- Assessed customer needs to provide assistance and information on product features.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- also did secondary finance for 2 yrs.
- was a floor manager for 5 yrs
Education
High School Diploma -
Park Center Ib World School
Brooklyn Park, MN03-1979
Skills
- POS System Operation
- Customer Needs Assessment
- Customer Service
- Teamwork and Collaboration
- Sales Goals Attainment
- Flexible Schedule
- Upselling Techniques
- Verbal and Written Communication
- Dispute Mediation
- Policy and Procedure Adherence
- Problem-Solving
- Time Management
- Sales Development
- Reliable and Punctual
- Strategic Planning
- Verbal/Written Communication
- Excellent Communication Skills
- Customer- and Service-Oriented
- Product Sales
- Listening Skills
- Team Player Mentality
- Sales Forecasting
- Written and Oral Communication Skills
- Negotiation Tactics
- Sales Expertise
- Outgoing Personality
- Energetic Self-Starter
- Time management
- Customer service
- Listening skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Money handling
- Cash handling
- Flexible schedule
- Cash register operation
- Sales expertise
- Customer needs assessment
- POS system operation
- Sales strategies
- Upselling
- Professional demeanor
- Retail store operations
- Guest relations
- Sales training
Education and Training
other
Timeline
Sales Associate
Arrigo Dodge Chrysler Jeep Fort Perice
03.2022 - Current
Owner/Operator
Doughboyz Pizza
11.2020 - 05.2023
Sales Associate
forestlake chevrolet
11.2017 - 08.2022
Sales Associate
Roseville CDJR
05.2013 - 11.2017
Floor Manager
Brandon Hyundai
03.2011 - 03.2012
Sales Associate
Sun Toyota
04.2005 - 12.2010
Sales Associate
Denny Heckers Hudson Pontiac
03.1993 - 12.2004
High School Diploma -
Park Center Ib World School