Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Work History
New York City Correction Officer
NYC Department Of Corrections
06 2002 - 03 2023
Supervise and assist inmates with daily activities. Such as housing area needs sleeping arrangements, meal preparation and distribution, medication and health needs, escorting to and from family,friends,Legal and social service visits also recreational activities. Overall providing safety for the facility, peers, inmates and visitors.
Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
Improved department efficiency by streamlining and implementing policies and processes.
Coordinated operations with other emergency service groups
Mentored junior officers, providing guidance and support to foster professional development and career progression.
Generated reports detailing findings and recommendations.
Collected, arranged, and input information into database system.
Frequently inspected production area to verify proper equipment operation.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Caseworker
Miracle Makers
01 2000 - 06 2002
Intense case management preparing clients for court ordered or personal activities or training.
Researching and finding individuals to operate in the programs department.
Monitoring the programs progress and reporting the findings. Such programs as Marital counseling, HIV counseling, GED classes, Job readiness etc.
Writing reports to request grant funding for the clients.
Advocated for client rights and represented client interests at administrative hearings.
Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
Enhanced team efficiency by sharing best practices and insights gained from case management experiences.
Enhanced client well-being by developing comprehensive case plans addressing individual needs.
Facilitated client access to community resources, promoting self-sufficiency and independence.
Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
Assisted clients in preparing applications for social security benefits, housing and assistance programs.
Leveraged technology to improve case management efficiency and client communication.
Monitored case progress for timely completion and compliance with applicable regulations.
Facilitated client support groups to provide resources and assistance.