Demetri Konidaris
Las Vegas,NV
Summary
Seasoned Slot Operations Manager with a proven track record at, adept in staff management and P&L management. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant cost reductions. Skilled in staff development and implementing effective policies, demonstrating a unique blend of strategic and interpersonal skills.
Overview
14
14
years of professional experience
Work History
Slot Operations Manager
Station Casinos
Las Vegas, Nevada
05.2016 - Current
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented policies and standard operating procedures and managed quality and guest service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Performed cost analysis for various projects to determine budget requirements.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
Assistant Slot Manager
Cosmopolitan Of Las Vegas
Las Vegas, NV
12.2010 - 05.2016
- Addressed patron complaints and quickly payout errors and disputes.
- Ensured compliance with state and federal gaming regulations.
- Performed maintenance checks on slot machines as needed.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Facilitated the training of new Slot Attendants and monitored their performance.
- Coordinated the daily operations of slot machines and related equipment.
Education
High School Diploma -
Dawson College
Montreal, QuebecInternational Business and Trade
Quebec Chamber of Commerce
Montreal, Quebec Skills
- Staff management
- Cost control
- P&L management
- Business and operations management
- Staff development
- Customer service
- Goal setting
- Policies and procedures implementation
Languages
Greek
Native/ Bilingual
French
Professional
Accomplishments
- Leader of the Quarter Winner, 2021, 2023.
Timeline
Slot Operations Manager
Station Casinos
05.2016 - Current
Assistant Slot Manager
Cosmopolitan Of Las Vegas
12.2010 - 05.2016
High School Diploma -
Dawson College
International Business and Trade
Quebec Chamber of Commerce
Similar Profiles
Darunee PanyaDarunee Panya
Poker Dealer at Station Casinos - Boulder StationPoker Dealer at Station Casinos - Boulder Station
Cynthia BrustCynthia Brust
Table Games at Station CasinosTable Games at Station Casinos
Seth WesolekSeth Wesolek
General Engineer at Station CasinosGeneral Engineer at Station Casinos