Demetria Banks
Crosby,TX
Summary
Driven Retail Training / Store Manager with more than 25 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
DTM /Store Manager
99 Cents Only
08.2023 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
District Training Manager /Retail District Manager
Family Dollar
10.2017 - 07.2023
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Reviewed current literature on adult learning theories and methodologies, adapting strategies as needed to better serve the district''s diverse workforce population.
- Served as an ambassador for company values through exemplary leadership skills during both formal presentations as well as informal interactions among staff members.
- Evaluated employee progress and provided constructive feedback, leading to improved job performance.
- Conducted regular audits of district-wide training activities to maintain compliance with industry standards and regulations.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
District Training Manager/Branch Manager
TMX Finance Family of Companies
03.2009 - 09.2016
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Mentored junior trainers, providing guidance on best practices and professional development opportunities.
- Championed the integration of diversity and inclusion principles into district training programs, fostering a more inclusive workplace culture.
- Leveraged existing relationships with external partners to secure additional resources and support for district-wide projects.
- Evaluated employee progress and provided constructive feedback, leading to improved job performance.
Education
Associate of Applied Science -
Delgado Community College
New Orleans, LABachelor of Science - Business
University of Phoenix
Tempe, AZDiploma
Shiloh Christian Academy
05.1991
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Outstanding communication skills
- Retail Inventory Management
- Employee Training
- Recruitment and hiring
- Goals and performance
- Talent Recruitment
- Risk Management
- Decision-Making
- Team leadership and coaching
Timeline
DTM /Store Manager
99 Cents Only
08.2023 - 06.2024
District Training Manager /Retail District Manager
Family Dollar
10.2017 - 07.2023
District Training Manager/Branch Manager
TMX Finance Family of Companies
03.2009 - 09.2016
Associate of Applied Science -
Delgado Community College
Bachelor of Science - Business
University of Phoenix
Diploma
Shiloh Christian Academy
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