Demetria Harris
McDonough,GA
Summary
Organized and dependable candidate bringing 20 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive feedback. Skilled data entry operator with 4 years of experience data processing focused on accuracy and improving performance standards.
Overview
7
7
years of professional experience
Work History
Guest Representative
Hampton Inn & Suites
07.2018 - Current
- Assist my team with adequate tools that drive excellent customer service
- Monitor scheduling of personnel, overseeing labor to ensure all hotel amenities are available for guest arrivals/departure
- Review data including occupancy statistics, room inventory, and rate plans to maximize hotel service
- Assist with developing sales performance improvement plans to increase promotions
- Execute account setup with virtual card enrollment to assist a seamless travel experience
- Optimize Hilton Honors accounts for elite members, maximizing access to exclusive digital points, and global rewards
- Equip front office staff with the necessary knowledge and skills to excel in their roles through Hilton-specific training initiatives
- Provide guidance on OnQ and PEP modern cloud-based software that support solutions to reduced guest wait time upon arrival.
Customer Support Coord.
BCForward Accenture Staffing
01.2021 - 12.2021
- Process unemployment insurance claims for the state of Texas
- Provide the client with secure employee separation data to resolve claim inquires for pre-identified cases
- Exceed performance targets by managing high volume incoming support calls, emails, and online cases routing calls to appropriate contact
- Input numerical data to gather individual and business case information, for account updates
- Resolve issues regarding processed claims related to approved accounts for wage disbursement dates and deposits
- Ensure accurate and pertinent information was documented for weekly approval and claim adjustment.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed department call volume of 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
Customer Service
Wholefoods Market
09.2019 - 08.2020
- Lead Cashier- Provide and encourage cashiers to ensure high level of customer service
- Assist customers with store promotions, while providing knowledge that aids in healthy meal options
- Establish connections with customers and resolving any issues that may arise throughout the day
- Monitor debit/credit transactions to ensure accuracy for daily open and closing duties
- Responsible for rotating and restocking of product for display for sales and accurate inventory
- Foster and encourage a positive environment for outstanding teamwork, mutual respect, and exceptional morale.
Customer Representative
Internal Revenue Service
03.2017 - 04.2019
- Assist taxpayer with questions and concerns of delinquent accounts
- Provided via phone, email assistance to individual and business regarding the complexity of tax laws, regulations and filing procedures
- Prioritize records, documents, or portfolios issuing credits and debits for account adjustments
- Input secure financial information using SAP software to locate/review reports and discrepancies
- Excel within a service-oriented company, communicating effectively with customers from diverse backgrounds
- Manage taxpayer correspondence and back-log records
- Identify and lead projects to improve process and performance to drive operational efficiency within team.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
Education
Some College (No Degree) - Hospitality
Central Georgia Technical College
MaconHigh School Diploma -
Central High School
Macon, GA06.1991
Skills
- Financial Reporting, and Billing Dispute Resolution
- Data accuracy
- IOS, Microsoft Office, Windows, Excel
- Web Applications/ CRM software
- Account Updates
- File Management
- Reporting and analysis
- Invoice Processing
Six year Handbag Creator
I am a self-taught hand- sewn leather designer, that has sketched over 30 designs. My creativity has allowed me to explore many facets of fashion from high quality hand bags, dog collars and other leather accessories.
Timeline
Customer Support Coord.
BCForward Accenture Staffing
01.2021 - 12.2021
Customer Service
Wholefoods Market
09.2019 - 08.2020
Guest Representative
Hampton Inn & Suites
07.2018 - Current
Customer Representative
Internal Revenue Service
03.2017 - 04.2019
Some College (No Degree) - Hospitality
Central Georgia Technical College
High School Diploma -
Central High School