DEMETRIA HICKS
Baltimore,MD
Summary
Dedicated and highly skilled healthcare professional with a diverse background in patient care, pharmacy operations, and direct support services. Seeking a challenging role that leverages my impeccable teamwork, exceptional prioritization, information gathering, and outstanding customer service skills to contribute effectively to a dynamic healthcare team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Technician
University of Maryland Mid-Town
02.2024 - Current
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Collected and documented patient information to aid in accurate medical record keeping.
- Fostered clean and hygienic environment, reducing risk of infections.
Patient Care Technician
Ascension Saint Agnes Hospital
10.2018 - 07.2024
- Utilized knowledge of medical terminology and equipment to support healthcare team in delivering quality care.
- Collaborated with multidisciplinary team members to develop and implement individualized patient care plans.
- Educated patients and family members on health maintenance and disease prevention.
- Assisted in the collection of specimens for laboratory testing.
- Served as a resource for other staff members in providing patient care.
- Provided patient education on disease prevention and health maintenance.
- Utilized critical thinking skills to assess and manage patient care.
- Monitored patient health and safety, and reported any changes to the healthcare team.
- Reported any changes in patient's condition to the appropriate healthcare personnel.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Sitter
MedStar Franklin Square Medical Center
05.2016 - 03.2018
- Monitored and ensured the safety of [number] patients, swiftly responding to their needs which significantly improved patient satisfaction scores.
- Collaborated with nursing staff to develop personalized care plans for [number] patients, enhancing individualized attention and reducing incident reports by [number]% over [number] months.
- Implemented effective communication strategies with patients and family members, leading to a [number]% increase in overall patient engagement and understanding of care procedures.
- Trained and supported [number] new team members in patient care protocols and safety practices, contributing to a [number]% reduction in onboarding time and improved team efficiency.
- Conducted regular assessments of patient conditions, promptly reporting changes to medical staff, which resulted in timely interventions and a [number]% improvement in patient outcomes.
Education
High School Diploma - undefined
Friendship Academy of Engineering and Technology
Baltimore, MD06.2014
Skills
- Patient Monitoring
- Team Collaboration
- Performance Excellence
- Pharmacy Operations
- CPR / BLS Certified
- Communication skills
- Customer service
- Patient care
- Crisis intervention
- Documentation accuracy
- Patient Assessment
- Prioritization Mastery
- Creative Problem-Solving
- Direct Support Services
Certification
- Patient Care Technician Certification, 06/2023, St Agnes Hospital, Baltimore MD
- Certified Pharmacy Technician Exam (PTCE), 2023
- Maryland Certified Pharmacy Technician, 2023, Caroline Center, Baltimore MD
- CPR /BLS, 2018
- Certified Nursing Assistant/Geriatric Nursing Assistant, 2018, Genesis Health Care, Baltimore MD
LANGUAGES
English
Timeline
Patient Care Technician
University of Maryland Mid-Town
02.2024 - Current
Patient Care Technician
Ascension Saint Agnes Hospital
10.2018 - 07.2024
Patient Sitter
MedStar Franklin Square Medical Center
05.2016 - 03.2018
High School Diploma - undefined
Friendship Academy of Engineering and Technology
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