Demetria Hopkins
Austin,US
Summary
Experienced operations professional with a track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adaptable to changing needs and adept at leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Enhances operational performance through dependability and a results-driven approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Vandapower
03.2024 - Current
- Orchestrate end-to-end operations for production and warehouse, driving strategic alignment while leading a 20-member team to enhance workflow efficiency.
- Analyzed and reported on key performance metrics to senior management.
- Lead supply chain processes, inventory control, and logistics to improve order fulfillment.
- Applied lean manufacturing principles to increase productivity and reduce waste.
- Developed standard operating procedures (SOPs) to ensure consistency and compliance with quality standards.
- Reduced downtime by 20% through the introduction of a preventative maintenance program.
- Managed production planning, supplier coordination, and material inventory to meet customer demand.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
Production Manager
Vandapower
11.2022 - 03.2024
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Resolved issues quickly to maintain productivity goals.
- Sourced materials to keep up with production goals and meet customer demands.
- Estimated labor requirements to support anticipated workload.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reduced waste and material costs by optimizing resource allocation and inventory management.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
Production Planner
Vandapower
08.2021 - 11.2022
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Coordinated material procurement efforts, ensuring on-time availability of components for uninterrupted production cycles.
- Planned and established production schedules and optimized control levels for diversified manufacturing operations.
- Developed, released, and monitored daily schedules to foster on-time completion of finished products.
- Reviewed inventories, tracked production statuses, and ordered materials to foster consistent availability and production schedule adherence.
- Reduced lead times by closely monitoring production schedules and addressing bottlenecks promptly.
- Supported new product introductions by collaborating with engineering and quality teams during development stages.
- Used MRPeasy to monitor and record production resources for all facets of product planning, development, manufacturing, and sales.
- Presented updated order and production status reports to sales staff and management.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
- Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.
Project Manager
New Era Studios
07.2017 - 07.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Implemented Agile methodologies to improve flexibility and adaptability throughout the project lifecycle.
Crisis Services Coordinator
Austin Travis County Integral Care
01.2013 - 06.2017
- Acted as a liaison between clients and external agencies such as law enforcement or healthcare providers when necessary to coordinate appropriate interventions or referrals for additional services effectively.
- Conducted thorough assessments of clients'' needs during initial intake interviews, resulting in tailored intervention plans that addressed unique circumstances.
- Assessed patients for level of care determinations.
- Demonstrated excellent communication skills in working with hospital staff, patients, families, law enforcement and referral agencies.
- Managed high-stress situations effectively, prioritizing client safety while maintaining a calm demeanor.
- Ensured compliance with federal regulations governing client privacy by maintaining strict confidentiality standards in all aspects of work.
Education
Bachelor of Science - Business Administration
Huston-Tillotson University
Austin, TX05-2020
Skills
- Operations management
- Supply chain management
- Inventory control
- Data analysis
- Logistics coordination
- Production planning
- Project management
- Vendor management
- Continuous improvement
- MS Office
- Team leadership
- KPI tracking
- Lean manufacturing
Certification
- Occupational Safety and Health Administration Certification (OSHA 30-Hour) - Occupational Safety and Health Administration.
- ISO 9001, 2015 Lead Auditor Certification - International Organization for Standardization Accredited Bodies.
Timeline
Operations Manager
Vandapower
03.2024 - Current
Production Manager
Vandapower
11.2022 - 03.2024
Production Planner
Vandapower
08.2021 - 11.2022
Project Manager
New Era Studios
07.2017 - 07.2021
Crisis Services Coordinator
Austin Travis County Integral Care
01.2013 - 06.2017
Bachelor of Science - Business Administration
Huston-Tillotson University
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