TINA Oliver-Hopkins
Ecorse
Summary
Ambitious Collection Agent with more than 10 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt.
Overview
36
36
years of professional experience
Work History
Account Resolution Specialist
Randstad
01.2024 - Current
- Monitored aging accounts and reached out to customers to discuss payments.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Documented all actions performed and interactions with customers.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
Collector Agent
Stillman Law Office
11.2010 - 08.2023
- Call Account Holders to inform of delinquent accounts, lawsuit and judgments
- Monitored over 50 accounts for compliance with established payment plans and flagged non-compliances.
- Reconciliation of customer disputes pertaining to outstanding balances
Collection Specialist
Shermeta Adam Von Allmen PC
03.2003 - 02.2009
- Worked in call center environment handling over 50 manual and automatically dialed outbound calls.
- Worked with customer to create debt repayment plan based on current financial condition.
- Used skip tracing and other techniques to locate debtors.
Instant Return Representative
Hertz
09.2002 - 03.2003
- Handled 25 calls per day to address customers inquiries and concerns
- Input mileage and print out receipts for rental breakdown costs and fees.
Fraud Prevention Analyst
PNC FKA National City Bank
03.1989 - 07.2002
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Education
Certificate, Travel Agency Representative
Southgate, MINational City Bank: Certificate of Completion
Southgate, MISkills
- Call center experience
- Account discrepancies
- Payment plan processing
- Decision-Making
Timeline
Account Resolution Specialist
Randstad
01.2024 - Current
Collector Agent
Stillman Law Office
11.2010 - 08.2023
Collection Specialist
Shermeta Adam Von Allmen PC
03.2003 - 02.2009
Instant Return Representative
Hertz
09.2002 - 03.2003
Fraud Prevention Analyst
PNC FKA National City Bank
03.1989 - 07.2002
Certificate, Travel Agency Representative
National City Bank: Certificate of Completion
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