Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Gaston

Powderly,TX

Summary

Dynamic Account Resolution Specialist with a proven track record at Avante USA, excelling in client relationship building and financial collections. Demonstrated ability to enhance customer satisfaction and drive revenue growth through effective communication and integrity checks. Skilled in using Microsoft Office Suite and accounting software, ensuring meticulous record-keeping and efficient problem resolution.

Overview

6
6
years of professional experience

Work History

Account Resolution Specialist

Avante USA
Paris , TX
02.2020 - 10.2022
  • Utilized various computer applications such as Microsoft Office Suite, accounting software.
  • Handled customer inquiries and complaints via phone and email.
  • Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
  • Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.

Account Resolution Specialist

Avante USA
Paris , TX
06.2018 - 07.2019
  • Conducted credit risk assessments on new and existing customers.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Processed payments from customers for outstanding accounts receivable balances.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.

Cashier

Valero Gas Station
Powderly, TX
05.2018 - 08.2018
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained work area and kept cash drawer organized.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Cook Shift Leader

Braum's Ice Cream & Burger Restaurant
Paris, TX
05.2016 - 04.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Communicated with kitchen employees, answered questions and offered insight into food preparations.
  • Optimized kitchen processes to increase efficiency and reduce order preparation times.

Education

Associate of Science -

Paris Junior College
Paris, Texas, TX
06-2018

Skills

  • Information gathering
  • Business correspondence
  • Client relationship building
  • Documentation skills
  • Financial collections
  • Integrity checks
  • Call center experience
  • Sales experience
  • Record keeping proficiency

Timeline

Account Resolution Specialist

Avante USA
02.2020 - 10.2022

Account Resolution Specialist

Avante USA
06.2018 - 07.2019

Cashier

Valero Gas Station
05.2018 - 08.2018

Cook Shift Leader

Braum's Ice Cream & Burger Restaurant
05.2016 - 04.2017

Associate of Science -

Paris Junior College

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Victoria Gaston