Kristi Hatcher

Firstsource Solutions

Gahanna, Ohio

07.2012 - 02.2025

Performed reconciliation of accounts to ensure accurate billing and collections records.
Performed full research to check claims and possible solutions to individual issues.
Recorded information about status of collection efforts.
Negotiated payment plans with delinquent account holders to facilitate debt resolution.
Updated account status and maintained accurate records of all collection activities.
Completed documentation for actions and customer interactions.
Recorded and updated customer personal accounts with accurate contact information.
Processed payments over phone and set up recurring drafts.
Received payment and posted to appropriate customer accounts.
Maintained accurate records of customer interactions, transactions, comments and complaints.
Maintained accurate records of all customer interactions and updated the database accordingly.
Researched account discrepancies to determine appropriate resolutions.
Processed payments from customers for outstanding accounts receivable balances.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Wrote appeal letters to insurance companies for denial of claims.
Collaborated with other departments on escalated cases involving complex issues.

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Summary