Debra Hembroff
Shakopee,MN
Summary
Dynamic Account Resolution Specialist with a proven track record at Revo Health, LLC, where I spearheaded a successful pre-collection strategy for elective surgeries. Expert in debt collection and client relationship building, I excel in negotiating payment plans and resolving patient issues, ensuring financial clarity and customer satisfaction. Completed a certified course in Collection Law, underscoring my commitment to professional excellence.
Overview
20
20
years of professional experience
Work History
Account Resolution Specialist
Revo Health, LLC
Bloomington, MN
11.2018 - Current
- Created a successful plan to pre-collect costs on elective surgeries with effective communication skills.
- Determine accurate insurance benefits to develop an estimate for surgery out-of-pocket costs.
- Negotiate payment plans to satisfy current and estimated balances.
- Identify and resolve patient issues in a timely manner.
- Provide superior customer service to ensure affordability and transparency of costs for care.
- Develop rapport with patients to ensure satisfaction with the resolution of claims processing following surgery.
- Provide financial and technical guidance to others, which includes Pre-collect, Customer Service, and other clinic staff.
Collections Specialist
Burnsville Family Physicians
Burnsville, MN
05.2005 - 11.2018
- Created and implemented strategies to reduce delinquency rates, and increase collections.
- Reviewed delinquent accounts and contacted patients via phone, email, or mail to negotiate repayment terms and payment arrangements.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Researched customer disputes regarding billing errors, or incorrect charges.
- I completed a certified course on Collection Law.
- Posted insurance claim remittances to accounts to ensure proper adjustments, patient responsibility, and denials posted correctly.
- Appealed claim denials with insurance companies while providing documentation for the purpose of prompt claim payment.
Education
Health Unit Coordinator Certificate -
St. Paul College
St. Paul, MN06-1997
Skills
- Debt collection
- Information gathering
- Documentation skills
- Client relationship building
- Inbound call management
- Payment plan negotiation
- Claims processing
- Financial collections
- Payment posting
- Insurance policies
- Team oversight
Timeline
Account Resolution Specialist
Revo Health, LLC
11.2018 - Current
Collections Specialist
Burnsville Family Physicians
05.2005 - 11.2018
Health Unit Coordinator Certificate -
St. Paul College
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