Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abigayle Prymek

Des Moines

Summary

History of consistently meeting or exceeding all performance and service objectives. Knowledgeable about monitoring accounts, conducting investigations and documenting actions. Hardworking and diligent professional well-versed in effective account resolution techniques.

Overview

10
10
years of professional experience

Work History

Account Resolution Specialist

Wells Fargo
10.2020 - Current
  • Assessed individual situations and developed effective and appropriate resolutions.
  • Prevented revenue loss by promptly identifying and addressing potential payment delinquencies.
  • Conducted thorough research on complex cases to provide accurate information and facilitate informed decision making.
  • Created detailed documentation for each case handled, ensuring proper record-keeping for future reference or audits purposes.
  • Negotiated arrangements to manage defaults, payment plans, or full remittance of balance owed.

Fulfillment Associate Junior

Equifax
10.2016 - 08.2020
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Contacting employers to verify employment as well as researching company information to help provide employer contact information.
  • Assisted in sorting through a compliance data center to alert individuals of fraudulent activity.


Teaching Assistant

Lil' Hands Big Dreams
02.2015 - 10.2016
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Designed and implemented engaging classroom activities, resulting in higher student interest and motivation.

Education

Indianola High School
Indianola

Skills

  • Client relationship building
  • Claims processing
  • Goal-oriented mindset
  • Documentation skills
  • Data entry proficiency
  • Payment plan negotiation
  • Information gathering
  • Inbound call management
  • Research
  • Debt collection
  • Goals and performance

Timeline

Account Resolution Specialist

Wells Fargo
10.2020 - Current

Fulfillment Associate Junior

Equifax
10.2016 - 08.2020

Teaching Assistant

Lil' Hands Big Dreams
02.2015 - 10.2016

Indianola High School

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