Demetria Wilson
Saginaw,MI
Summary
Resourceful professional in the food preparation and serving industry, known for high productivity levels and ability to efficiently complete tasks. Skilled in menu planning, kitchen equipment use, and maintaining hygiene standards. Exceptional at time management, teamwork, and adaptability, ensuring smooth kitchen operations and positive customer experiences. Excel in fast-paced environments by leveraging strong organizational and communication skills.
Skilled Dietary Aide with experience in meal planning, preparation and serving for patients with various dietary restrictions. Strong understanding of nutritional requirements and ability to manage specific diets effectively. Demonstrated skills in managing kitchen operations, maintaining cleanliness standards and fostering patient satisfaction through quality food service. Significant impact in previous roles by improving meal delivery times and enhancing overall patient dining experience.
Overview
18
18
years of professional experience
Work History
Dietary Aide & Cook
Bayshore Home Health
Bay City, Michigan
04.2023 - Current
- Stocked supplies in dining areas as needed.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Monitored temperatures of prepared food and cold-storage areas.
- Filled and served various beverages for customers.
- Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Refilled condiments, napkins and server workstations.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared and served meals according to dietary guidelines.
- Maintained safe food handling practices to prevent germ spread.
- Delivered snacks to nurse station for distribution to specific residents.
- Packaged and bagged cooked food and prepared items.
- Delivered meals to residents and patients in their rooms when requested.
Deli Clerk
Meijer
Grand Rapids, Michigan
02.2013 - 05.2018
- Organized ingredients and restocked supplies to prepare for busy periods.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Offered suggestions for additional items that would complement customer's order selections.
- Maintained safe food handling practices to prevent germ spread.
- Inspected labels on deli products to verify accuracy of pricing.
- Adhered to health and safety standards while preparing food.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Sliced meats and cheeses and weighed deli items for customers.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Informed customers of deli specials to increase profits.
- Maintained cleanliness of the deli area and equipment.
- Rotated product on shelves to ensure freshness.
- Prepared all food orders according to customer specifications.
- Greeted customers in a friendly and professional manner.
- Stocked shelves with fresh items daily.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Utilized point-of-sale system to process payments from customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Cashier & Shift Supervisor
Rite Aid
Grand Rapids, Michigan
02.2007 - 11.2012
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer questions and provided store information.
- Offered customers carry-out service at completion of transaction.
- Balanced daily transactions on a computerized point-of-sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Scanned items and checked pricing on cash register for accuracy.
- Helped with purchases and signed customers up for rewards program.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Welcomed customers, offering assistance to help find store items.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained work area and kept cash drawer organized.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Used suggestive selling techniques to promote add-on sales.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers promptly and responded to questions.
- Worked closely with front-end staff to assist customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Checked orders for quality and completeness.
- Managed daily workflow and scheduled staff for adequate coverage.
- Conducted weekly inventory of supplies, equipment, and food items.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Delegated tasks to employees and monitored activities and task completion.
Education
High School Diploma -
Gerald R Ford Job Corps
Grand Rapids, MI05-2008
High School Diploma -
Saginaw High School
Saginaw, MI06-2006
Skills
- Food handling safety
- Dining room service
- Cooking
- Dining room setup
- Food safety
- Nutrition
- Heavy lifting
- Food preparation
- Dietary guidelines
- Verbal communication
- Detail-oriented
- Restaurant experience
- Customer service
- Food presentation
- Healthcare
- Cleaning and sanitizing
- Hygiene standards
- Nutrition knowledge
- Specialized meal preparation
- Meal preparation
- Time management
- Serving and delivery support
- Menu development
- Kitchen equipment operation
- Kitchen organization
- Dietary modifications
- Food delivery
- Cooking techniques
- Meal planning
- Patient communication
- Kitchen operations
Timeline
Dietary Aide & Cook
Bayshore Home Health
04.2023 - Current
Deli Clerk
Meijer
02.2013 - 05.2018
Cashier & Shift Supervisor
Rite Aid
02.2007 - 11.2012
High School Diploma -
Gerald R Ford Job Corps
High School Diploma -
Saginaw High School