DEMETRICA JENNINGS

Dedicated, self-motivated, and quality-oriented Customer Service Professional with over 8 years of experience specializes in communicating effectively, both written and verbally, with clients to develop relationships, built rapport, and gain trust. Demonstrates excellent interpersonal skills, and takes great pride in serving customers and helping colleagues succeed. Management/supervisory experience, with expertise in motivating teams to achieve goals and providing individualized support to improve employee performance. Possesses strong analytical and problem-solving skills, with the ability to make well, thought out decisions under pressure with minimal supervision. Communicates effectively, both verbally and written, by utilizing active listening skills. History of working remotely from a home-office environment while managing phone calls, chats, and email inquiries.