Aaliyah Echols
Columbus,GA
Summary
Highly motivated and detail-oriented communications professional with experience coordinating projects, providing administrative support, and supporting marketing objectives. Proven ability to thrive in fast-paced environments, with a background that demonstrates proficiency with file management, event planning, customer service, strategic communication, and digital marketing.
Overview
7
7
years of professional experience
Work History
Fulfillment Expert/Customer Support Specialist
Target
10.2024 - Current
- Streamlined order fulfillment processes to enhance efficiency and reduce processing times.
- Collaborated with team members to ensure accurate inventory management and stock replenishment.
- Trained new staff on best practices for operational procedures and safety compliance.
- Implemented quality control measures to maintain high standards in product delivery.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
Retail Sales Associate
Best Buy
10.2023 - 06.2024
- Greeted guests and aided with product questions, demonstrations, transactions, and troubleshooting
- Regularly met sales requirements individually and through collaboration with team members
- Used upselling skills to increase the number of memberships/credit card sign-ups per day by 15%.
- Maintained outstanding customer service standards in high-volume, fast-paced environments
Communications Specialist/Marketing Coordinator
Columbus Consolidated Government
08.2023 - 02.2024
- Coordinated schedules, meetings, and travel arrangements for management
- Designed promotional materials via Canva with a team to enhance brand visibility and community engagement for the Integrated Waste Department
- Supported marketing campaigns by tracking deadlines and coordinating with vendors/other departments
- Managed social media platforms (created content & collected data to evaluate public responses)
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
Lead Administrative Assistant/Event Coordinator
DATA House INC
03.2019 - 01.2024
- Assisted with organizing events focused on providing services to the community (Ex. Poverty Task Force, Holiday Toy Drive, etc.)
- Coordinated schedules and timelines for events and monthly meetings
- Maintained accurate receipts, invoices, and transcripts of meetings
- Successfully utilized spreadsheets to track and maintain the company budget
- Monitored attendance and assisted with processing payroll for a team of 50.
Administrative/Public Relations Assistant
Urban League of River Valley
01.2023 - 08.2023
- Prepared and handled presentations, reports, and press releases using Microsoft Office
- Collaborated with internal departments to successfully execute a regional rebrand campaign
- Collaborated with student organizations at CSU to increase awareness of the rebrand (coordinated interviews, created surveys, etc.)
- Utilized various social media platforms for effective media outreach
- Responsible for supervising and supporting a team of 6
Customer Service Representative
Dominos
06.2021 - 07.2023
- Handled 50+ customer inquiries, suggestions, and issues courteously and professionally via telephone
- Met customer call guidelines for service levels, handle time, and productivity.
- Processed customer service orders promptly and with enthusiasm to increase customer satisfaction.
- Assisted with the onboarding process by training new staff
- Received accolades for exemplary customer service
Education
Bachelor of Arts - Communications/Public Relations
Columbus State University
05-2024
Minor - Business Administration
Columbus State University
05-2024
Skills
- Written & Verbal Communication Skills
- Positive Attitude
- PR Strategy Development & Execution
- Microsoft Office Suite
- Digital Marketing
- Event Planning
- Website Management
- Travel Coordination
- Time Management
- Customer Service
- Calendar & File Management
- Problem-Solving
- Adaptability
- Data Entry & Reporting
Timeline
Fulfillment Expert/Customer Support Specialist
Target
10.2024 - Current
Retail Sales Associate
Best Buy
10.2023 - 06.2024
Communications Specialist/Marketing Coordinator
Columbus Consolidated Government
08.2023 - 02.2024
Administrative/Public Relations Assistant
Urban League of River Valley
01.2023 - 08.2023
Customer Service Representative
Dominos
06.2021 - 07.2023
Lead Administrative Assistant/Event Coordinator
DATA House INC
03.2019 - 01.2024
Bachelor of Arts - Communications/Public Relations
Columbus State University
Minor - Business Administration
Columbus State University