Kevin Diaz
Sales Associate
Jurupa Valley
Summary
Dedicated to delivering top-notch customer service and support to ensure customer satisfaction. Skilled in applying best practices in customer service and adept at finding effective solutions to meet customer needs. Currently pursuing a degree in Human Resources at California State University, San Bernardino with aspirations to transition into a Medical Assistant role at Northwest College.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Fulfillment Expert/Customer Service Representative
Target
09.2022 - 06.2025
- Focusing on efficiently fulfilling online orders, as well as involving tasks like picking, packing, and shipping orders.
- Ensured the safety of employees by maintaining a clean, organized work environment and following best practices in warehouse operations.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Business Administration - Concentration in Human Resources
California State University San Bernardino
San Bernardino, United States 05.2001 - 01.2026
Associate of Applied Science - Medical Assisant
Northwest College
Riverside, United States 05.2001 -
Skills
- Communication (Verbal & Written)
- Leadership
- Time Management
- Problem-Solving
- Adaptability
- Technology/Computer Skills
- Customer Service
- Conflict Resolution
- Cultural & Sensitivity Awareness
- Empathy & Active Listening
- Computer proficiency
Timeline
Fulfillment Expert/Customer Service Representative
Target
09.2022 - 06.2025
Bachelor of Business Administration - Concentration in Human Resources
California State University San Bernardino
05.2001 - 01.2026
Associate of Applied Science - Medical Assisant
Northwest College
05.2001 -
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