Summary
Overview
Work History
Education
Skills
Timeline
Generic

KE'MARIYAH JOHNSON

Montgomery,AL

Summary

Customer Service Professional with over two years of experience in customer support, billing assistance, and claims resolution. Skilled in managing high-volume, multi-channel customer interactions while ensuring accuracy, confidentiality, and HIPAA compliance. Adept at delivering efficient service in fast-paced environments. Seeking a customer service position to apply my experience in support, problem resolution, and customer care.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Alorica
01.2024 - Current
  • Manage high-volume inbound calls, assisting customers with inquiries, complaints, and account-related issues
  • Resolve customer concerns efficiently while maintaining professionalism and a positive customer experience
  • Provide accurate information, troubleshoot issues, and guide customers through solutions
  • Document customer interactions and update records in internal systems and databases
  • Meet performance metrics including call handling time, resolution rate, and customer satisfaction goals

Customer Service Representative

Global Payments
01.2021 - 01.2024
  • Delivered detailed explanations of benefits and guided members to appropriate healthcare programs and resources
  • Assisted customers with pricing estimates and resolved billing and account-related disputes
  • Conducted provider searches and managed customer inquiries via phone, email, chat, and messaging platforms
  • Supported account access, benefits coordination, care services, health screenings, and appointment scheduling
  • Resolved customer concerns efficiently while maintaining professionalism and service quality standards
  • Ensured strict confidentiality in compliance with HIPAA regulations
  • Documented all interactions and maintained case records using Salesforce Service Cloud
  • Conducted outbound calls for scheduling, follow-ups, and customer support needs
  • Maintained strong attendance and adherence to structured scheduling, including rotating shift

Education

High School Diploma -

Robert E Lee High School
Montgomery, AL
05.2022

Skills

  • Customer Service
  • Customer Support
  • Healthcare Navigation
  • Client Assistance
  • Issue Resolution & De-escalation
  • Medical Billing & Claims Resolution
  • Provider Search & Appointment Scheduling
  • Communication (Verbal & Written)
  • Multitasking
  • Time Management
  • Attention to Detail
  • HIPAA Compliance
  • Salesforce Service Cloud
  • Google Workspace (Docs, Sheets, Gmail)
  • Remote Work Experience
  • Multi-Channel Communication (Phone, Email, Chat)

Timeline

Customer Service Representative

Alorica
01.2024 - Current

Customer Service Representative

Global Payments
01.2021 - 01.2024

High School Diploma -

Robert E Lee High School
KE'MARIYAH JOHNSON