JAI'QUAN A'MEER MOORE
Philadelphia,PA
Summary
Detail-oriented Customer Service Representative with experience in federal government services, transportation, and retail environments. Proven ability to manage high-volume customer interactions, process sensitive information accurately, and provide clear guidance on complex programs. Strong communicator with a track record of delivering efficient, compliant, and customer-focused service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Social Security Adminstration
Philadelphia, PA
08.2025 - Current
- Assist customers with Social Security benefits, applications, and account inquiries in a high-volume environment
- Explain eligibility requirements for retirement, disability, and Supplemental Security Income (SSI) programs
- Process claims, verify documentation, and update records in internal systems
- Handle sensitive personal information in compliance with federal privacy regulations
- Resolve customer concerns through phone, in-person, and online support channels
- Maintain detailed and accurate case notes for all interactions
Reservation Sales Agent
Amtrak
Philadelphia, PA
05.2023 - 08.2025
- Assisted customers with booking, modifying, and canceling travel reservations
- Provided accurate travel information, pricing, and policy guidance
- Processed payments and maintained detailed reservation records
- Delivered high-quality customer service in a fast-paced call environment
- Resolved customer issues and improved satisfaction through effective communication
Sales Associate
Fine Wine and Good Spirits Store
Philadelphia, PA
03.2022 - 05.2023
- Delivered customer service by assisting with product selection and purchases
- Operated POS system and handled cash and card transactions accurately
- Promoted sales and special offers to increase store revenue
- Maintained organized displays and inventory
Food Service Assistant
School District Of Philadelphia
Philadelphia, PA
10.2021 - 01.2023
- Prepared and served food in a fast-paced environment
- Maintained sanitation and food safety standards
- Handled cashier responsibilities and balanced transactions
Car Porter /Car Lot Attendant
Sussman Mazda
Willow Grove, PA
03.2021 - 10.2021
- Transported and organized vehicles across dealership lot
- Cleaned and detailed vehicle interiors and exteriors
- Ensured vehicles met presentation and quality standards
Package Handler
UPS
Philadelphia, PA
09.2020 - 03.2021
- Loaded and unloaded packages in a high-volume warehouse environment
- Verified shipments and maintained accurate records
- Met daily performance and productivity targets
Census Enumerator
U. S. CENSUS BUREAU
Philadelphia, PA
08.2020 - 10.2020
- Collected and verified data through in-person interviews
- Maintained strict confidentiality of sensitive information
- Ensured accuracy and completeness of survey data
Education
High School Diploma -
Excel Academy
Philadelphia, PA02-2020
Skills
- Customer Service & Customer Support
- Data Entry & Record Management
- Call Handling & Phone Etiquette
- Conflict Resolution
- Government Program Knowledge (SSA, SSI, Disability, Retirement)
- Payment Processing & Cash Handling
- Communication (Verbal & Written)
- Multitasking in Fast-Paced Environments
Timeline
Customer Service Representative
Social Security Adminstration
08.2025 - Current
Reservation Sales Agent
Amtrak
05.2023 - 08.2025
Sales Associate
Fine Wine and Good Spirits Store
03.2022 - 05.2023
Food Service Assistant
School District Of Philadelphia
10.2021 - 01.2023
Car Porter /Car Lot Attendant
Sussman Mazda
03.2021 - 10.2021
Package Handler
UPS
09.2020 - 03.2021
Census Enumerator
U. S. CENSUS BUREAU
08.2020 - 10.2020
High School Diploma -
Excel Academy