Sabrina Flores
Orange Grove,TX
Summary
Detail-oriented professional skilled in customer service and administrative support, with a strong background in record management and CRM systems. Demonstrated success in assisting customers, documenting interactions, and ensuring data accuracy across multiple platforms. Adept in high-pressure remote settings, prioritizing quality and confidentiality. Highly organized and dependable, consistently meeting deadlines without supervision.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Chewy.com
01.2025 - Current
- Provide customer service in a high-volume remote environment while maintaining professionalism and accuracy.
- Enter and maintain customer information across multiple systems.
- Verify account information before processing customer requests.
- Document customer interactions and case details thoroughly and accurately.
- Maintain confidential customer records while protecting data integrity.
- Meet established productivity and quality standards.
- Use strong attention to detail to ensure customer information and records remain accurate.
- Remote
Automotive Enthusiast Specialist
Velocitii, LLC
02.2025 - 06.2025
- Collected, organized, and entered customer information into company databases.
- Reviewed records for accuracy and corrected discrepancies.
- Maintained organized electronic documentation.
- Worked with multiple departments to help ensure accurate customer information.
- Applied strong data-entry and organizational skills in a fast-paced environment.
Customer Service Representative
West at Home / Alorica – CVS Caremark
08.2024 - 02.2025
- Assisted customers while processing requests accurately and efficiently.
- Updated customer records and maintained detailed documentation.
- Entered detailed case notes into CRM systems.
- Verified information to support accurate customer service and recordkeeping.
- Maintained productivity and quality goals in a fast-paced customer service environment.
Homemaker
Self-Employed
01.2020 - 08.2024
- Managed schedules, budgets, appointments, and household records.
- Maintained organized documentation and coordinated daily activities.
- Demonstrated strong organization, time management, and responsibility while working independently.
Enumerator
U.S. Census Bureau
04.2020 - 05.2020
- Collected and entered information with a high level of accuracy.
- Verified information and maintained confidentiality.
- Worked independently while meeting strict deadlines.
- Followed established procedures for accurate data collection and documentation.
Optical Sales Associate
Eyemart Express
08.2015 - 01.2016
- Assisted customers with purchases and maintained customer records.
- Managed insurance information and order documentation.
- Processed administrative paperwork accurately.
- Provided customer-focused service while maintaining attention to detail.
Retail Sales Associate
Family Dollar Store
03.2008 - 02.2009
- Assisted customers and processed transactions accurately.
- Supported inventory management and recordkeeping.
- Maintained accurate daily documentation.
Retail Sales Associate
Exxon Tigermart
01.2003 - 02.2006
- Provided customer service and processed customer payments accurately.
- Maintained transaction records and supported daily documentation.
- Assisted with inventory and routine operational tasks.
Education
High School Diploma - undefined
Schumacher Academy
01-2001
Skills
- Customer Service & Customer Support
- Data Entry & Data Verification
- CRM Systems & Case Documentation
- Customer Account Management
- Problem Solving & Issue Resolution
- Records & Database Management
- Order & Request Processing
- Document Processing
- Quality Assurance & Accuracy
- Confidential Information Handling
- Microsoft Word & Outlook
- Google Workspace
- Microsoft Teams, Zoom & Slack
- Time Management & Organization
- Remote Customer Support
- Customer Support
- Customer Account Assistance
- Request Processing
- Problem Solving
- Customer Communication
- Data Entry
- Data Verification
- CRM Software
- Database Management
- Record Management
- Quality Assurance
- Microsoft Word
- Microsoft Outlook
- Zoom
- Microsoft Teams
- Slack
- Attention to Detail
- Accuracy
- Confidentiality
- Organization
- Time Management
- Independent Work
- Remote Work
Timeline
Automotive Enthusiast Specialist
Velocitii, LLC
02.2025 - 06.2025
Customer Service Representative
Chewy.com
01.2025 - Current
Customer Service Representative
West at Home / Alorica – CVS Caremark
08.2024 - 02.2025
Enumerator
U.S. Census Bureau
04.2020 - 05.2020
Homemaker
Self-Employed
01.2020 - 08.2024
Optical Sales Associate
Eyemart Express
08.2015 - 01.2016
Retail Sales Associate
Family Dollar Store
03.2008 - 02.2009
Retail Sales Associate
Exxon Tigermart
01.2003 - 02.2006
High School Diploma - undefined
Schumacher Academy