Melissa Ann Benavidez
Summary
Bilingual Customer Service and Administrative Support Specialist with 15+ years of experience supporting customers, government operations, and high-volume call center environments. Fluent in English and Spanish, with strong communication skills for assisting diverse customer populations. Experienced with CRM systems, data entry, Microsoft Office, and remote communication tools. Proven track record of improving customer satisfaction, streamlining workflows, and maintaining accurate records.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Teleperformance (United Healthcare)
Brownsville, TX
09.2024 - 05.2025
- Delivered high-volume bilingual customer service (English/Spanish) assisting healthcare members with benefits, billing, and service inquiries.
- Documented customer interactions in CRM systems, maintaining accurate and compliant records.
- Developed structured communication scripts that improved customer engagement by 15%.
- Streamlined call handling procedures, improving response times and overall customer satisfaction scores.
- Analyzed customer feedback to identify service gaps and support process improvements.
- Assisted in training and mentoring new representatives on customer service standards and systems.
Assistant Personnel Specialist / Early Voting Supervisor
Cameron County Elections & Voter Registration Office
Brownsville, TX
06.2006 - 06.2018
- Verified employee timesheets and payroll documentation, ensuring accurate submission and compliance.
- Assisted with accounts payable and purchasing operations, maintaining financial records and vendor documentation.
- Managed application and onboarding processes for new poll workers.
- Ensured voter registration procedures complied with applicable regulations and recordkeeping requirements.
- Created and delivered training materials to support efficient staff onboarding and operations.
Inventory Clerk (Warehouse Operations)
Cameron County Elections & Voter Registration Office
Brownsville, TX
06.2006 - 06.2018
- Maintained accurate inventory management and tracking systems for election materials.
- Processed voter applications and ensured data accuracy within registration databases.
- Coordinated distribution and return of election supplies across multiple locations.
- Implemented improved storage and organization systems to enhance operational efficiency.
- Trained staff on inventory control procedures and recordkeeping practices.
Home Health Aide
Valley Care Home Health
Brownsville, TX
11.2008 - 07.2013
- Assisted patients with daily living activities while maintaining safety, dignity, and comfort.
- Administered medications as prescribed and documented patient care activities.
- Provided companionship and emotional support to improve patient well-being.
Skills
- Bilingual Communication (English–Spanish)
- Customer Service & Customer Support
- Data Entry & Records Management
- CRM Systems
- Administrative Support
- Microsoft Office (Excel, Word, Outlook)
- Problem Solving & Critical Thinking
- Call Center & Technical Support
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance (United Healthcare)
09.2024 - 05.2025
Home Health Aide
Valley Care Home Health
11.2008 - 07.2013
Assistant Personnel Specialist / Early Voting Supervisor
Cameron County Elections & Voter Registration Office
06.2006 - 06.2018
Inventory Clerk (Warehouse Operations)
Cameron County Elections & Voter Registration Office
06.2006 - 06.2018