Francheli Bautista
Detroit
Summary
Highly motivated and bilingual professional with a strong work ethic and experience in customer service, administration, and inventory management. Skilled in managing front desk operations and providing excellent customer support. Proven ability to handle multiple tasks and maintain a positive attitude in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Proctor Loan Protector
700 Tower Dr Suite 400 Troy, MI 48098
07.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Boost Mobile
Manager
18307 W Warren Ave Detroit MI 48228
04.2019 - 01.2023
- Manager and Inventory Management
- Oversaw daily operation of the store, including management, maintaining a clean environment and staff supervision.
- Provided exceptional customer service, resolving inquiries and concerns effectively.
- Implemented strategies to increase sales and customer satisfaction.
Mayeya’s Unisex Salon
Front Desk
6717 Michigan Ave Detroit MI 48210
07.2018 - 04.2019
- Front Desk Staff
- Greeted customers, scheduled appointments, and managed customers inquires.
- Maintained cleanliness and organization of the front desk area.
- Assisted with administration task such as record-keeping and inventory managemen.
Babysitter
Babysitting
6354 Barlum St Detroit MI 48210
06.2017 - 04.2018
- Provided attentive and responsible care for children in a private setting.
- Ensured their safety and well-being through engaging activities and supervision.
Education
High School Diploma -
Western International High School
1500 Scotten St, Detroit, MI 4820906.2017
Skills
- Bilingual: Fluent in English and Spanish
- Customer Service: Exceptional interpersonal skills and ability to handle customer inquiries and concerns effectively
- Administrative Support: Proficient in managing front desk operations, scheduling, and record-keeping
- Inventory Management: Experience in maintaining and monitoring inventory levels, optimizing stock, and conducting regular audits
- Communication: Strong verbal and written communication skills in both English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Proctor Loan Protector
07.2023 - 12.2023
Boost Mobile
Manager
04.2019 - 01.2023
Mayeya’s Unisex Salon
Front Desk
07.2018 - 04.2019
Babysitter
Babysitting
06.2017 - 04.2018
High School Diploma -
Western International High School