YANELIS ORO MENENDEZ
Magnolia,TX
Summary
Bilingual customer service professional skilled in customer relations, billing, account management, and administrative operations. Effectively resolves customer concerns, clarifies billing issues, processes payments, and maintains accurate records. Experienced in supporting young adults with Autism in educational and workplace environments, committed to delivering high-quality service.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
SI Environmental
01.2026 - Current
- Assist customers with billing inquiries, payments, account updates, and service requests.
- Explain charges, usage, payment arrangements, and account balances.
- Resolve customer concerns while maintaining a high level of professionalism.
- Process account changes and maintain accurate customer records.
- Provide support through phone and email communications.
Aide Coach
Matrix / Magnolia ISD
01.2026 - 08.2026
- Supported engagement in educational, vocational, and community activities to enhance personal growth.
- Facilitated development of workplace readiness and independent living skills for young adults with Autism.
- Collaborated with staff and families to support participant success.
- Cultivated effective communication skills to improve personal development and social interactions.
- Maintained documentation and monitored individual progress.
Customer Service & Billing Specialist
Tops Water
10.2020 - 08.2023
- Supported customers with billing questions, processed payments, and updated accounts for accurate, timely service.
- Handled payments and tracked account activity to maintain account accuracy and prevent issues.
- Resolved service concerns and account differences to improve customer satisfaction and trust.
- Delivered customer support through phone and email communication.
- Kept customer records and documentation organized and up to date.
Data Entry Clerk
JUSDA Supply Chain Management
06.2020 - 10.2020
- Verified and entered large volumes of data, ensuring high accuracy for reliable information management.
- Maintained accurate inventory and logistics records to support efficient operations.
- Reviewed documentation for completeness and compliance, facilitating adherence to standards.
- Facilitated administrative processes to ensure smooth workflow within the office.
Legal Assistant
The Cohen Law Firm
01.2015 - 01.2017
- Supported attorneys at Cohen Law Firm with legal document preparation and filing.
- Coordinated case files, legal documentation, scheduling, and client communications to support attorneys effectively.
- Managed client intake calls and organized confidential case files for attorneys.
- Scheduled hearings, meetings, and deadlines using legal calendar systems.
Receptionist
UniVista Insurance
01.2014 - 01.2015
- Coordinated front desk operations, handled phone communications, addressed customer inquiries, and scheduled appointments.
- Greeted clients at insurance office front desk and directed inquiries to proper agents.
- Answered incoming calls for auto, home, and commercial policy questions.
- Scheduled appointments for insurance representatives and maintained daily calendar updates.
Operations Associate
Just Energy
06.2011 - 10.2012
- Processed customer documentation, performed account reviews, and supported operational activities.
Retail Sales Associate
Macy's & Pretty and Me
- Delivered customer service, processed transactions, and supported daily store operations.
Education
High School Diploma -
Anton Makarenko High School
Skills
- Customer service and support
- Account management
- Billing and payment processing
- Data entry and record management
- Administrative support
- Microsoft Office Suite proficiency
- Problem resolution skills
- Customer relations management
- Verbal and written communication
- Bilingual: English and Spanish
- Verbal & Written Communication
- Bilingual: English & Spanish
Timeline
Customer Service Representative
SI Environmental
01.2026 - Current
Aide Coach
Matrix / Magnolia ISD
01.2026 - 08.2026
Customer Service & Billing Specialist
Tops Water
10.2020 - 08.2023
Data Entry Clerk
JUSDA Supply Chain Management
06.2020 - 10.2020
Legal Assistant
The Cohen Law Firm
01.2015 - 01.2017
Receptionist
UniVista Insurance
01.2014 - 01.2015
Operations Associate
Just Energy
06.2011 - 10.2012
Retail Sales Associate
Macy's & Pretty and Me
High School Diploma -
Anton Makarenko High School