Jamesha Ford
Ruskin
Summary
Empathetic and customer-focused Customer Service Professional with 10+ years of experience providing exceptional phone, virtual, and in-person support across retail, technology, and government service environments. Proven ability to resolve customer concerns, support online platforms, manage high-volume workloads, and maintain high customer satisfaction. Skilled in problem-solving, compliance, technical support, and collaborating across teams to deliver efficient solutions. Seeking to leverage extensive customer service expertise in a customer-focused organization.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Maximus
07.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM systems.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Assisted customers with product information, troubleshooting, and account management.
Customer Service Representative
Ulta Beauty Inc.
11.2017 - 06.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product information, troubleshooting, and account management.
- Processed orders and transactions efficiently while ensuring compliance with company policies.
- Conducted follow-up communications to ensure resolution of customer concerns and retention efforts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Intuit
12.2016 - 10.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
ADT
10.2013 - 12.2016
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Spoto High School
Riverview, FL05.2010
Skills
- Customer Service & Customer Support
- Phone, Email & Chat Support
- Problem Solving & Conflict Resolution
- Technical Support
- Online Platform Support
- Compliance & Documentation
- QuickBooks
- Data Entry & Record Management
- Multitasking in Fast-Paced Environments
- Communication & Active Listening
- Team Collaboration
- Time Management
- Microsoft Office
Timeline
Customer Service Representative
Maximus
07.2022 - Current
Customer Service Representative
Ulta Beauty Inc.
11.2017 - 06.2022
Customer Service Representative
Intuit
12.2016 - 10.2017
Customer Service Representative
ADT
10.2013 - 12.2016
High School Diploma -
Spoto High School