Demetrica Wright
Columbus,GA
Summary
Dynamic Recruiting & Workforce Management Analytics Specialist with a proven track record at World Travel Holdings. Adept at applicant screening and interview coordination, I excel in problem-solving and delivering exceptional customer experiences. Committed to compliance and detail-oriented, I drive team success through effective communication and strategic workforce scheduling.
Overview
28
28
years of professional experience
Work History
Recruiting & Workforce Management Analytics Spec
World Travel Holdings
Fort Lauderdale, Florida
09.2023 - Current
- Help coordinate hiring process by sourcing, interviewing candidates, presenting offers, and working with hiring coordinators and managers to fill open roles across company.
- Focus on screening and evaluating qualified candidates that fit role requirements and the company mission.
- Enhanced customer satisfaction by delivering tailored solutions based on customer needs.
- Resolve escalations through critical problem solving and clear follow-up.
- Delivered analytical data to ensure adherence among multiple staff groups through effective monitoring of schedules.
- Forecasted employee availability for scheduling purposes. of employees scheduling metrics. While tracking personal account balances.
Sales Representative and Peer Leader/Trainer
Asurion LLC
06.2020 - 08.2023
- Achieved top Sales Agent status with 95% sales metrics and 90% retention rate.
- Mentored and supported the development of our team service agents while providing leadership in facilitating team meetings, quality review & feedback assessments to each team member
- Maintained excellent safety and privacy procedures while answering questions and providing realtime guidance & best practices to peers.
- Reported the monitoring quality audits to management and attended mandatory weekly team briefings
- Processed inbound insurance claims for various mobile carriers, assessing product value against damage and customer contract agreements while enforcing strict terms and conditions.
- Worked remotely to assist clients with inquiries
Independent Sales Agent, Property & Casualty Advisor
Liberty National Life Insurance
Columbus, GA
08.2017 - 01.2020
- Licensed P&C Agent for the State of Georgia with over 100 policyholders
- Examined 100+ claim forms for property damage, death and accidents
- Provided exceptional customer service to potential and existing policyholders while writing policies and evaluating prospective clients
- Initiated health assessments, reinforced HIPPA guidelines, oversaw my team lower-level teammates for assessment filed & signed off policies/claims
- Created customized insurance plans, handled the sales and renewals while exceeding the clients needs
- Ongoing continuing education to stay current on insurance laws and regulations
Operations Manager (ASM)
Forever 21 Inc.
Atlanta & Columbus, GA
06.2017 - 04.2019
- Provide customer service by greeting and assisting customers' needs, inquiries and complaints
- Top Assistant Store & Loss Prevention Manager for region in 2018
- Oversaw overall store maintenance, directly supervising employees in engagement, sales and inventory management.
- Tracking daily product standards, monitoring monthly inventory, planning store meetings along with store promotions & sales plans, and investigating internal & external loss.
- Supervised all hiring & training in all departments of the store, onboarding and offboarding, and established marketing quotas for each floor associate
Credentialing Manager
Blue Cross Blue Shield of GA/Anthem
Atlanta, GA
05.1998 - 11.2013
- Directed provider credentialing workflows for Blue Cross Blue Shield of Georgia and Anthem networks.
- Reviewed provider applications, licenses, and certifications for credentialing compliance.
- Applied NCQA and CMS standards during credentialing determinations.
- Monitored sanction checks, exclusions, and background review requirements.
- Managed delegated credentialing audits and provider file maintenance.
- Coordinated CAQH profile updates and provider enrollment file accuracy.
- Conducted provider review compliance meetings with the board of licensed professionals that was state appointed.
Education
Associate of Applied Science - Marketing Mngmt And Business Mngmt
Atlanta Technical College
Atlanta07-2014
Bachelors - Business Mngmt
DeVry University
Skills
- Applicant screening
- Interview coordination
- Workforce scheduling
- Schedule forecasting
- Policy compliance
- Talent compliance
- Workplace safety
- Customer experience
- Proficient in MS Office (Word, Excel, PowerPoint)
- Outlook
- Problem solving & conflict resolution trained
- Attention to detail
- Strong attention to detail
- Self-motivated
- Effective communication
- Integrity and ethics
Timeline
Recruiting & Workforce Management Analytics Spec
World Travel Holdings
09.2023 - Current
Sales Representative and Peer Leader/Trainer
Asurion LLC
06.2020 - 08.2023
Independent Sales Agent, Property & Casualty Advisor
Liberty National Life Insurance
08.2017 - 01.2020
Operations Manager (ASM)
Forever 21 Inc.
06.2017 - 04.2019
Credentialing Manager
Blue Cross Blue Shield of GA/Anthem
05.1998 - 11.2013
Associate of Applied Science - Marketing Mngmt And Business Mngmt
Atlanta Technical College
Bachelors - Business Mngmt
DeVry University