Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

DEMETRIK ANDERSON SR

Temple Hills,Maryland

Summary

Dynamic and results-oriented professional with extensive experience at WSSCWATER in wastewater management and infrastructure improvement. Excelled in customer service and team collaboration, leveraging skills in GIS/Web map and decision-making to enhance system efficiency. Proven track record in leading initiatives that significantly improve operational outcomes, demonstrating reliability and strong leadership abilities.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Collection Technician

WSSCWATER
11.2004 - Current
  • My daily task is executing my skills and abilities to maintain our Wastewater Collection System with the use of the jet machine, jet vac operation, closed circuit television operations, line blockage analysis, safety, and customer service.
  • Answered customer questions and concerns regarding their sewer problems.
  • Collaborate with outside vendors to help with the new sewer nozzle and equipment to improve our wastewater collection system.
  • Used excellent verbal skills and experience to engage customers in conversation, and effectively determine needs and requirements for their home problems.
  • Researched account histories to determine appropriate action for the emergency calls for affected customers.
  • Demonstrated ability to work independently as well as collaboratively within a team environment.
  • Operated a variety of machinery and tools safely and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked with cross-functional teams to achieve goals.

Pipe Technician

WSSCWATER
08.2003 - 11.2004
  • Replace old pipe with new and Installed new infrastructure, valves, and fire hydrants in accordance with applicable codes and regulations.
  • Assembled new pipes by connecting them together with threaded couplings or welds.
  • Ensured that all safety protocols were followed during installation activities.
  • Learned how to complete semi-skilled work like laying new pipe and connecting fittings.
  • Managed movement of materials and equipment to different job sites.

Meter Reader

WSSCWATER
12.2000 - 07.2003
  • Record readings from meters accurately in the appropriate database system.
  • Conduct safety checks before entering private property; adhere to local laws governing access to premises for meter reading purposes.
  • Follow established procedures for reporting issues with malfunctioning meters or damaged equipment.

Education

High School Diploma -

Suitland High School
Suitland, MD
05-1995

Skills

  • Leadership
  • Independent judgement
  • Trainer
  • Plan Reading
  • Smoke testing
  • SSO report
  • Microsoft spreadsheet
  • Microsoft powerpoint
  • Trunk walking
  • Flow monitoring
  • Surcharge Inspection
  • Manhole Inspections
  • 200' sheet
  • Plumbing cards
  • Rumba/MMIS Time
  • GIS/Web map
  • CDL class B w/Tankers
  • Reliability
  • Customer service
  • Excellent communication
  • Team collaboration
  • Decision-making
  • Account investigation
  • Professionalism
  • Self motivation
  • Computer literacy

Certification

  • Certified Class 2 Wastewater Collection System Operator
  • NASSCO certification

References

References available upon request.

Timeline

Collection Technician

WSSCWATER
11.2004 - Current

Pipe Technician

WSSCWATER
08.2003 - 11.2004

Meter Reader

WSSCWATER
12.2000 - 07.2003

High School Diploma -

Suitland High School

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DEMETRIK ANDERSON SR