DEMETRIOS GIANNAKOPOULOS
Illinois Commercial
SKOKIE,IL
20
years of professional experience
1
Language
Seeking a delivery driver position where I can apply my safe driving skills, reliability, strong work ethic, and commitment to providing excellent customer service while contributing to the company's’ success
Work History
Sales Associate
13 Years 9 Months- Facilitated test drives to enhance customer experience and support decision-making.
- Maintained comprehensive knowledge of vehicle features, pricing, and promotions.
- Trained new sales associates on product knowledge and effective sales techniques.
- Developed strong relationships with customers to encourage repeat business and referrals.
Night Manager
16 Years 9 Months- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Supervised night operations, ensuring compliance with safety and security protocols.
- Coordinated staff schedules to optimize workforce efficiency during night shifts.
- Implemented inventory management procedures, reducing discrepancies and improving accuracy.
Office Manager
9 Months- Streamlined administrative procedures, reducing processing time for documentation and approvals significantly.
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed vendor relationships, negotiating contracts to reduce operational costs while maintaining quality service.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Bill Collector
1 Year 10 Months- Negotiated payment plans with clients to facilitate debt recovery.
- Managed collections processes, ensuring timely follow-ups on overdue accounts.
- Utilized collection software to track account statuses and manage communications.
- Analyzed customer accounts to identify patterns in payment behaviors.
Technician
7 Months- Operated and maintained electronic testing equipment to ensure product quality and functionality.
- Conducted thorough inspections of incoming electronic components for compliance with specifications.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Oversaw repairs of consumer electronics, achieving high standards of customer satisfaction through quality service.
Education
Associates Degree
HVAC-R Accreditation
H.S. Diploma
Skills
Complaint handling
Customer service
Teamwork and collaboration
Time management
EXPERIENCE
Awards, Employee of the Month July 2007, February 2008, and January 2009, Top Collection Associate
Languages
Greek
Timeline
Sales Associate
Golf Mill Ford
01.2013 - CurrentRead More
Night Manager
Illinois Commercial
01.2010 - CurrentRead More
Office Manager
Collison Palace
04.2009 - 01.2010Read More
Bill Collector
Arrow Financial
05.2007 - 03.2009Read More
Technician
Abt Electronics
07.2006 - 02.2007Read More
Niles North High School
H.S. Diploma
Read More
Coyne American Institute
Associates Degree
Read More