Demetrious Neal
Summary
To land a role where I can contribute to my employer's continued success by adding value to their organization by exceeding expectations while contributing to the ongoing goals of the business. This will enable me to use my interpersonal skills, excellent time management & problem-solving skills to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Service Vehicle Operator 1
AAA Auto Club Group
08.2021 - 04.2024
- Arrived on time to member appointments.
- Navigated diverse road conditions with skill, ensuring the safe transport of members in various weather situations.
- Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
- Managed towing vehicles to safely transport cars in need of roadside assistance. Implemented strict safety procedures to ensure the well-being of members and myself.
- Provided excellent customer service to address concerns and questions related to emergency repairs.
- Responded to crashed vehicles and safely loaded them onto flatbed.
- Responded to customers in distress, providing fuel, jumpstart services, and/or tow their vehicle to a service center.
- Created records of service for members and company accounting purposes.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations and provided exceptional service.
- Organized and detail-oriented with a strong work ethic.
Truck Body Technician/MIG Welder
Supreme Upfit Solutions & Service
05.2019 - 02.2021
- Cut mounting wood workpieces using table saws
- Assembled chassis by lifting, carrying, various size wood pieces
- Disassembled and re-assembled all sections of the truck body such as doors, floors, sides, front wall, and roof panels
- Performed preventive maintenance tasks such as adjustments to overhead doors, swing doors, lift gates and body mounts
- Operated machines such as overhead cranes, forklifts, scissor lifts, drill press, band saws and other basic assembly shop machinery
- Interpreted drawings and plans to understand project scope and specifications
- Performed dismounts and remounts of the truck body
- Tack-welds and weld components assemblies using MIG welders
- Welded components in flat, vertical, and/or overhead positions
- Examined created welds to check for defects/flaws
- Removed rough spots from the workpiece by use of grinders
- Performed welding procedures, including fabrication and assembly, in compliance with Wabash National welding procedures and Wabash National engineering drawings
- Prepared and implemented quality assurance policies and procedures
- Performed routine inspections and quality tests.
RV Service Technician
Camping World
11.2016 - 08.2017
- Serviced, troubleshoot, and repaired recreational vehicles and travel trailers
- Specialized in maintenance of LP gas, brakes, tires, electrical, HVAC, hydraulics, plumbing as well as replacing generators, appliances, and interior components on recreational vehicles and travel trailers.
- Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
- Ensured safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
- Repaired cosmetic damage to areas such as walls and floors.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Installed newly purchased equipment in recreational vehicles.
RV Service Technician
Lazydays
11.2015 - 09.2016
- Serviced, troubleshoot, and repaired recreational vehicles and travel trailers
- Specialized in maintenance of LP gas, brakes, tires, electrical, HVAC, hydraulics, plumbing as well as replacing generators, appliances, and interior components on recreational vehicles and travel trailers.
- Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
- Ensured safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
- Repaired cosmetic damage to areas such as walls and floors.
- Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
- Installed newly purchased equipment in recreational vehicles.
Automotive Technician
Courtesy Toyota Of Brandon
01.1999 - 06.2002
- Analyzed vehicle data using advanced diagnostic equipment.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Changed, rotated, and balanced tires on different types of vehicles.
- Maintained accurate records of time and materials required to perform repairs and service.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
Education
Certificate - HVAC/R
Erwin Technical College
Tampa, FL10.2009
Certificate - Automotive Technology
Erwin Technical College
Tampa, FL12.2001
Skills
- Adaptability
- Attention to Detail
- Continuous Learning
- Computer Skills
- Clean Driving Record
- Time Management
- Ability to Work Under Pressure
- Self-motivation
- Customer Service
- Vehicle Maintenance
- Multitasking
- Analytical Thinking
Timeline
Service Vehicle Operator 1
AAA Auto Club Group
08.2021 - 04.2024
Truck Body Technician/MIG Welder
Supreme Upfit Solutions & Service
05.2019 - 02.2021
RV Service Technician
Camping World
11.2016 - 08.2017
RV Service Technician
Lazydays
11.2015 - 09.2016
Automotive Technician
Courtesy Toyota Of Brandon
01.1999 - 06.2002
Certificate - HVAC/R
Erwin Technical College
Certificate - Automotive Technology
Erwin Technical College