Demetri Ricardo Bryant-Marshall
Boston,MA
Summary
Results-driven Service Manager with expertise in employee training and process improvement. Focused on fostering teamwork and enhancing service delivery to drive organizational change. Experienced in managing daily operations, optimizing processes, and resolving conflicts to support a customer-centric team.
Overview
1
1
year of professional experience
Work History
Service Manager
Willow Bridge
Medway, Massachusetts
10.2025 - Current
- Managed daily service operations to maintain high customer satisfaction levels.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Oversaw scheduling and staffing to optimize service delivery and meet operational demands.
- Resolved customer complaints promptly using empathy and effective problem-solving techniques.
- Developed training materials to enhance service delivery standards and improve team performance.
- Created employee work schedules to ensure adequate shift coverage at all times.
- Recruited, trained, and evaluated staff to enhance department performance.
- Recruited and trained new employees to meet job requirements.
- Conducted regular team meetings to gather customer feedback and implement process improvements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated equipment maintenance and repairs to ensure reliability and performance.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Facilitated communication between the service department and other company divisions.
- Suggested specific changes to project plans to enhance overall effectiveness.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
Education
High School Diploma -
ACC(Another Course To College)
Boston, MA06-2014
Skills
- Project management
- Vendor negotiation
- Cost estimates
- Estimating and quoting
- Compliance enforcement
- Equipment maintenance
- Preventive Maintenance
- Inventory management
- Workflow management
- Scheduling management
- Schedule management
- Team scheduling
- Team leadership
- Employee training and development
- Employee training
- Performance evaluation
- Conflict resolution
- Customer service
- Time management
- Data management
- Office administration
- Team building
- Vendor sourcing
- Vendor sourcing
- Compliance enforcement
Affiliations
- Assisting with multiple residential complex transitions
- Seasoned dog trainer
- Knowledge and skills with power tools and heavy machinery
- Avid outdoorsman. Hiking, fishing, camping
- Experience with all trades. Plumbing, electrical, carpentry, flooring, masonry.
- General contractor(SGC) For over 4 years
- Volunteer to assist with residential take over and due-diligence(D&D)
Work History
- Worked for TollBrothers (TBAL) for 7 years. Advanced from tech level 3-1, then to senior service technician. Followed by being promoted to Assistant service manager, then eventually a year later to Service manager.
- Our residential complex was eventually sold, and my team and i were retained throughout the sale due to excellent performance and standings of the site conditions and lease ups.
- We then worked for BOZZUTO for the next following year until the site im currently now managing was sold to willow bridge. Again my team was retained throughout that transition for the same reason of quality of work and performance.
Prior to entering the residential industry i was a full time GC. Doing house updates from flooring, painting, landscaping, plumbing, drywall, electrical, carpentry, bathroom remodeling, and more.
Timeline
Service Manager
Willow Bridge
10.2025 - Current
High School Diploma -
ACC(Another Course To College)