Demetris Hill
Macon,GA
Summary
Results-oriented leader in sales management with a track record of exceeding targets and enhancing profitability. Committed to operational excellence through workforce development, technology integration, and industry best practices. Expertise in strategic planning, conflict resolution, and risk management drives efficiency and safety while fostering team collaboration and achieving positive outcomes.
Overview
34
34
years of professional experience
Work History
CHIEF FINANCIAL & OPERATING OFFICER (CFO/COO)
SparClean Premier Cleaning Solutions
Macon, GA
08.2014 - Current
- Developed and implemented financing and sales strategies to drive business growth.
- Translated business strategies into actionable sales targets for daily operations.
- Negotiated service contracts with clients across public and private sectors.
- Managed relationships with vendors and customers to enhance service delivery.
- Provided comprehensive training to staff on operations, customer service, and service quality.
- Delivered Diamond Premier customer service levels for commercial buildings and campus facilities.
- Operated commercial cleaning services for various clients in Macon, Bibb County. commercial cleaning services in Macon, Bibb County, for seven years.
- Utilized a team of certified cleaning professionals operating seven days a week on rotating shifts.
TRAINMAN / CONDUCTOR
Union Pacific Railroad
Chicago, IL
09.2003 - 02.2011
- Operated trains safely across diverse routes and terrains.
- Coordinated with dispatchers to guarantee punctual departures and arrivals.
- Monitored train systems for optimal operational efficiency.
- Communicated with crew members to uphold safety standards.
- Conducted pre-trip inspections to ensure equipment readiness.
- Responded promptly to emergencies, prioritizing passenger safety and compliance.
- Maintained comprehensive logs of train operations and incidents.
- Visited clients for freight delivery, spot cars, switching, and over-the-road transport.
EXECUTIVE FIELD INFORMATION MANAGER
G. E. Capital Real Estate / Interpark
Chicago, IL
12.2002 - 05.2003
- Directed network infrastructure and telecommunications for G.E. Capital Real Estate division valued at $5.3 billion.
- Deployed secure connections compliant with G.E. security guidelines for over 285 locations.
- Collaborated with consultants to establish remote monitoring and POS connectivity in 10 Chicago-area and three out-of-state locations, reducing labor costs by over $1.3 million.
- Managed third-party credit card transaction systems to implement high-speed access and DSL solutions.
- Oversaw offsite cash handling and telecom installations, ensuring seamless connectivity across multiple locations.
- Developed comprehensive financial models for property evaluations and forecasts.
DIRECTOR OF IT SERVICES
InterpPark / Security Capital Group
Chicago, IL
03.2000 - 05.2002
- Managed staff of 18 IT professionals, enhancing team performance across various roles.
- Oversaw $2.5 million annual budget and managed P&L statements for financial accuracy.
- Directed telecommunication projects for 350 offsite locations, ensuring connectivity and infrastructure integrity.
- Led integration of three distinct networks into unified conglomerate infrastructure.
- Headed Security Council for Inter-Park, managing firewall configurations and VPN connectivity.
- Implemented proxy servers for enhanced Internet security and DMZ installation.
- Established comprehensive help desk operations, servicing over 1,000 users with nearly 2,000 calls annually.
- Developed key performance indicators to monitor efficiency and inform strategic decisions.
NETWORK ANALYST
Blue Cross Blue Shield Association
Chicago, IL
03.1998 - 03.2000
- Promoted from Help Desk Analyst to Level II support role, enhancing critical response capabilities.
- Managed rollouts of new IP stacks, ensuring seamless network transitions.
- Configured routers, switches, and firewalls to optimize network reliability.
- Monitored network traffic and analyzed performance, identifying improvement areas.
- Collaborated with Whitman-Hart consultants on upgraded network infrastructure and connectivity support.
- Installed hardware and software while maintaining LAN connections and printers.
- Provided support for over 25 applications to more than 700 customers.
- Documented network configurations and maintained accurate records for reference.
HELP DESK ANALYST
Help Desk Analyst
Chicago, USA
02.1997 - 03.1998
- Supported over 700 customers across 25 applications, including Paradox and Office 97 suite.
- Provided technical support for hardware and software issues across departments.
- Resolved user inquiries via phone, email, and ticketing system efficiently.
- Maintained LAN connections and printers to ensure uninterrupted service.
- Performed hardware and software installations to enhance system efficiency.
- Managed rollouts of new IP stacks, contributing to network improvements.
- Collaborated with IT teams for system updates and software installations.
- Documented troubleshooting steps in knowledge base for future reference.
FIELD SERVICE TECHNICIAN / ADMINISTRATOR
G. E. Capital I.T.S.
Bensenville, IL
03.1994 - 02.1997
- Provided specialized services for laptops, PCs, servers, and printers.
- Conducted break-fix visits to various site locations for IT equipment.
- Managed special projects requiring advanced hardware and software skills.
- Performed routine maintenance and troubleshooting on diverse IT equipment.
- Documented service requests and resolutions accurately in tracking systems.
- Assisted clients in understanding system functionalities and best practices.
- Earned HP and IBM certifications in IT hardware and software. alongside certifications in Windows 95, NT, and Novell 3.1.
- Ensured compliance with safety standards during field operations.
SUPERVISOR
Ameridata
Northbrook, IL
12.1992 - 03.1994
- Supervised scheduling of field technicians and managed customer communications for support of IBM and Compaq products, enhancing service delivery.
- Troubleshot POS connectivity issues and upgraded credit card system, enabling real-time posting of payments under thirty dollars to the clearing house.
- Maintained parts inventory through tracking and reporting in DK systems, ensuring stock availability for operational needs.
HELP DESK TECHNICIAN
PMG Proteava Marketing Group
Dixmoor, IL
08.1991 - 10.1992
- Logged over 950,000 minutes of phone support for various locations and accumulated over 5,000 hours of hands-on hardware experience.
- Documented support requests and resolutions within ticketing system to track service quality.
- Constructed custom PCs by installing motherboards, Intel Pentium processors, and software for global locations.
- Assisted in installation of new hardware and software components to enhance functionality.
- Maintained inventory of IT equipment and supplies to ensure operational efficiency.
- Monitored system performance to meet operational requirements.
- Installed operating system updates according to company policy.
- Acquired certification in Windows 3.1/95/DOS 6.2 and multiple software packages.
Education
Associates - Computer Science
Western Illinois University
Macomb, IL01.1991
Skills
- Sales Strategy
- Sales Management
- Business Administration
- Team Leadership
- Entrepreneurship
- Training & Coaching
- Commercial Contracts
- Operations Management
- SOPs Development
- Strategic Objective Execution
- Content Strategy & Creation
- Staffing & Interviewing
- IT Services
- Field Technology Implementation
- Independent Contracts
- Network Analysis
Technical Trainings
- Microsoft Exchange 5.5 Advanced, 10/01/00
- Microsoft Internet Information Services 4.0, 09/01/00
- Microsoft Windows NT 4.0, 08/01/00
- ARC-serve IT for NetWare/Unicenter TNG for Backup Administration, 10/01/99
- Novell 520 - NetWare 4.11 Administration, 04/01/99
- A+ Certification - Technical, 07/01/99
- Data Tech Institute - Supporting and Troubleshooting Windows 95, 11/01/97
- Project 4.0 Windows Advanced, 04/01/97
- Excel 5.0 Windows Advanced, 03/01/97
- Word 5.0 Windows Advanced, 03/01/97
- Hewlett-Packard - SPN 038: HP Net Server LE, 06/01/96
- Hewlett-Packard - SPN 051: HP Vectra Models 500, 06/01/96
- Hewlett-Packard - SPN 049: HP Ventra '95 Models, 05/01/96
- IBM Business Partner - ThinkPad Service Course, 05/01/94
References
Available upon request
Timeline
CHIEF FINANCIAL & OPERATING OFFICER (CFO/COO)
SparClean Premier Cleaning Solutions
08.2014 - Current
TRAINMAN / CONDUCTOR
Union Pacific Railroad
09.2003 - 02.2011
EXECUTIVE FIELD INFORMATION MANAGER
G. E. Capital Real Estate / Interpark
12.2002 - 05.2003
DIRECTOR OF IT SERVICES
InterpPark / Security Capital Group
03.2000 - 05.2002
NETWORK ANALYST
Blue Cross Blue Shield Association
03.1998 - 03.2000
HELP DESK ANALYST
Help Desk Analyst
02.1997 - 03.1998
FIELD SERVICE TECHNICIAN / ADMINISTRATOR
G. E. Capital I.T.S.
03.1994 - 02.1997
SUPERVISOR
Ameridata
12.1992 - 03.1994
HELP DESK TECHNICIAN
PMG Proteava Marketing Group
08.1991 - 10.1992
Associates - Computer Science
Western Illinois University