DEMETRIS MACK
Miami Gardens
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Miami Grill
miami
11.2023 - 02.2025
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Janitorial Lead
Lake City Correctional Facility
lake city
01.2022 - 09.2023
- Scheduled daily assignments for janitorial staff to maximize efficiency of resources.
- Maintained records of inventory levels and placed orders when necessary.
- Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
- Monitored compliance with OSHA safety regulations related to sanitation practices and hazardous materials disposal procedures.
Customer Service Representative
Vision 360
miami lakes
03.2018 - 07.2021
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
Construction Laborer
Lex Construction & Development LLC
miami
07.2017 - 10.2018
- Carried tools and equipment between job sites as required.
- Loaded and unloaded building materials, tools, and machinery.
Education
Miami Norland Senior High School
miami, FLSkills
- Order tracking
- Customer inquiry response
- Data analysis
- Inventory management
- Microsoft Office Suite
- Money handling
- Microsoft outlook
Certification
- Commercial Driver’s License – CDL Class B
Timeline
Customer Service Representative
Miami Grill
11.2023 - 02.2025
Janitorial Lead
Lake City Correctional Facility
01.2022 - 09.2023
Customer Service Representative
Vision 360
03.2018 - 07.2021
Construction Laborer
Lex Construction & Development LLC
07.2017 - 10.2018
Miami Norland Senior High School