Paola Garza
Laredo
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Unimex
Laredo
01.2022 - 05.2025
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated the system with order specifics and customer details.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
United South High School
Laredo, TX06-2019
Skills
- Customer service
- Order tracking
- Data entry
- Team collaboration
- Effective communication
- Conflict resolution
- Microsoft PowerPoint
- Microsoft Excel
- Problem solving
- Product knowledge
- Sap NP1
- Scanning and copying
- Scanning (Floor)
- Problem-solving
- Vehicle coordination
- Tracking systems
- Verbal and written communication
- Dispatch
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Unimex
01.2022 - 05.2025
High School Diploma -
United South High School
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