Demetrius A. Johnson
McKenize,AL
Summary
I am a passionate person that results in me being ambitious and driven. I find myself going the extra mile for others and for the good of the company. I am an excellent communicator, highly organized and a people-person which allows my customer service skills to be superb. Public speaking is also a strength of mine. Having the opportunity to learn new things is something that I am always willing to do. Ultimately, my goal is to secure a position within a company to which I can grow and provide for my family and community and also be an asset. Dedicated educator with strong foundation in curriculum development and student engagement. Proven ability to collaborate effectively within teams and adapt to evolving educational needs. Equipped with expertise in instructional strategies, classroom management, and fostering positive learning environment. Consistently focused on achieving tangible results and supporting student success.
Overview
16
16
years of professional experience
Work History
Instructor/ Teacher
Butler County Board Of Education
Butler County, Al
08.2022 - Current
- Engage students during lecture and classroom discussions.
- Grade students assignments and exams.
- Encourage students to evaluate their abilities strengths and weakness
- Assist in establishing and maintaining viable extra-curricular activities
- Assist in teaching critical thinking, citizenship, integrity, ethical leadership and creativity skills.
- Discuss students progress with students, counselors and parents.
- Engage in professional development.
- Developed and implemented lesson plans aligned with curriculum standards.
- Assessed student performance and provided constructive feedback for improvement.
- Integrated technology effectively to enhance teaching methodologies and student engagement.
- Increased student participation via engaging lectures and assignments.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
Teacher
Wilcox County Board of Education
Camden, Al
08.2021 - 06.2022
- Developed and implemented engaging lesson plans aligned with state standards.
- Fostered a positive classroom environment promoting student engagement and active participation.
- Assessed student performance using various evaluation methods to tailor instruction effectively.
- Collaborated with colleagues to enhance curriculum delivery and share best practices.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Promoted digital literacy by integrating technology into curriculum.
- Developed and implemented classroom routines to address varying student needs.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Agent
Young America Insurance
Montgomery, Al
01.2021 - 08.2021
- Update production board of sales earnings and forecasted budget.
- Assess potential customer auto insurance needs and produce quotes.
- Making outbound collection calls.
- Writing auto insurance policies.
- Capturing potential sales calls to visit local location.
- Coordinate with car dealerships and other insurance companies for potential sales.
- Take and upload photos of vehicles that have been in accidents and are needing insurance coverage.
- Prepare bank deposits and daily reconciliation sheets.
- Analyzed insurance policies to identify coverage gaps and recommend optimal solutions.
- Increased customer satisfaction with personalized follow-up strategies.
- Developed effective improvement plans in alignment with goals and specifications.
- Trained new agents on company procedures, systems, and customer service best practices.
Asset Protection Specialist
Burlington Stores
Montgomery, Al
08.2020 - 01.2021
- Weekly audits of merchandise and inventory.
- Daily security check of perimeter and emergency exits.
- Updated store manager of potential hazards or safety issues.
- Liaison between regional asset protection supervisor and store manager.
- Acted as a deterrent for potential shoplifters.
- Conducted regular audits and inspections to ensure compliance with company policies and procedures.
- Trained staff on asset protection protocols and incident reporting processes to foster a secure environment.
- Collaborated with law enforcement agencies to investigate theft incidents and ensure legal compliance.
- Implemented loss prevention strategies to reduce inventory shrinkage and enhance store security.
- Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
- Assisted in the hiring and training of new asset protection team members, ensuring a consistent level of excellence across all personnel.
Automobile Service Greeter/Writer
Mcconnell Honda Inc
Montgomery, Al
05.2016 - 03.2020
- Checked vehicle maintenance records and examined service schedules.
- Maintained customer rapport by explaining estimates and expected return of vehicle.
- Greeted customers, providing exceptional first impressions and enhancing overall customer experience.
- Assisted customers with inquiries, ensuring timely and accurate information delivery.
- Managed reception area, maintaining a welcoming environment for all visitors.
- Coordinated with service staff to streamline customer check-in processes and reduce wait times.
- Facilitated communication between customers and service departments, promoting efficient workflow.
- Trained new greeters on best practices and company standards for customer interaction.
- Demonstrated adaptability by flexibly attending various tasks as per business requirements including administrative support or event coordination.
- Handled customer inquiries with professionalism, directing them to appropriate departments as needed.
- Expedited check-out process by preparing invoices ahead of time for faster transactions.
- Assisted with scheduling appointments, ensuring efficient use of resources and minimized wait times.
- Ensured timely vehicle servicing by promptly notifying service advisors of customer arrivals.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
Customer Service Lead
Winn Dixie Supermarket
Montgomery & Tallassee, Al
05.2012 - 11.2016
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Led customer service team to enhance operational efficiency and improve service quality.
- Trained and mentored staff on best practices for customer interaction and problem resolution.
- Implemented new procedures to streamline workflow, reducing wait times for customers.
- Resolved escalated customer issues, ensuring satisfaction and fostering loyalty.
- Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
- Collaborated with management to strategize promotional events that boosted store traffic and sales.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Greeted customers and listened closely to problems described to determine solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Responded proactively and positively to rapid change.
Location Manager
Advance America Payday Loans
Tallassee, Al
05.2011 - 07.2013
- Managed daily operations of multiple branch locations to ensure compliance with corporate policies.
- Developed and implemented training programs for new location staff, enhancing team performance and customer service.
- Oversaw budgeting and financial forecasting for each location, optimizing resource allocation and profitability.
- Collaborated with regional managers to identify growth opportunities, improving market presence and customer engagement.
- Analyzed operational efficiencies, driving process improvements that reduced costs and increased service quality.
- Assisted in risk assessments for each location, ensuring compliance with health and safety regulations at all times.
- Managed multiple projects simultaneously, effectively prioritizing tasks and maintaining strict adherence to deadlines.
Customer Service Lead
Publix Super Market
Montgomery, Al
10.2010 - 05.2011
- Followed communication procedures, guidelines and policies.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Maintained balanced cash drawers and made nightly deposits.
- Implemented new procedures to streamline workflow, reducing wait times for customers.
- Analyzed customer feedback to identify areas for service improvement and staff training needs.
- Coordinated scheduling and staffing to maintain optimal coverage during peak hours.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Reviewed associate performance to identify training needs.
- Greeted customers and listened closely to problems described to determine solutions.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Criminal Justice
South University
Montgomery, Al12-2020
Skills
- Continuous professional development
- Testing and grading
- Collaborative team player
- E-filing documents
- Classroom experience
- Technological proficiency
- Strong communication Oral/Written
- Media literacy skills
- Behavioral management
- Strong communication skills
- Public speaking
- Class instruction
- Lesson planning
- Student engagement
- Classroom management
Timeline
Instructor/ Teacher
Butler County Board Of Education
08.2022 - Current
Teacher
Wilcox County Board of Education
08.2021 - 06.2022
Agent
Young America Insurance
01.2021 - 08.2021
Asset Protection Specialist
Burlington Stores
08.2020 - 01.2021
Automobile Service Greeter/Writer
Mcconnell Honda Inc
05.2016 - 03.2020
Customer Service Lead
Winn Dixie Supermarket
05.2012 - 11.2016
Location Manager
Advance America Payday Loans
05.2011 - 07.2013
Customer Service Lead
Publix Super Market
10.2010 - 05.2011
Bachelor of Science - Criminal Justice
South University