Demetrius Arnold
Mercy Housing Management Group
Oakland,CA
17
years of professional experience
Tech-savvy Innovator experienced in emerging technologies and continuous improvement. Delivered technological enhancements through effective solutions that increased productivity. Focused on driving advancements in fast-paced environments and supporting organizational growth.
Work History
Assistant Manager
5 Years 2 Months- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Coordinated property inspections, ensuring adherence to safety and maintenance standards.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Escalated major issues to property manager for immediate remediation.
Desk Clerk
1 Year 4 Months- Greeted and checked in visitors, ensuring adherence to security procedures
- Addressed emergency situations, ensuring a secure environment and safety for residents
- Answered phones and operated intercom system.
- Reported lease violations of House Rules to Property Management for resolution
Cashier
5 Years 6 Months- Collects cash and validations and maintains security of cash.
- Quoted prices for parking services, ensuring accurate transactions and customer satisfaction.
- Resolved customer complaints independently or escalated to supervisor when necessary to maintain service quality.
- Verifies log of shift transactions against "bank" of revenue on hand.
- Executed additional tasks as directed by supervisor to support team operations.
Lead Front Desk
2 Years 4 Months- Monitored daily operations and trained all desk clerks effectively.
- Resolved issues during scheduled shifts by providing support to team members and addressing concerns promptly.
- Managed emergency calls from residents and non-residents in building.
- Ensured completion of essential tasks by all employees before shift end.
- Supported Assistant Manager in completing resident yearly re-certification.
- Received and transmitted messages, using telephone and telephone switchboard.
Education
High school diploma - G.E.D.
Skills
Navigation skills
Customer service
Safety awareness
Efficiency
Time management
Multitasking
Attention to detail
Problem-solving
Process optimization
Dependable
Timeline
Assistant Manager
Mercy Housing Management Group
01.2021 - 03.2026Read More
Desk Clerk
Len Institute
08.2019 - 12.2020Read More
Cashier
Ace Parking
10.2012 - 04.2018Read More
Lead Front Desk
Mercy Housing Management Group
04.2009 - 08.2011Read More
Treasure Island Job Corps
High school diploma from G.E.D.
Read More
Additional Information
Authorized to work in the US for any employer