Scott Osment
National City
Summary
Hospitality professional with extensive experience in bartending and management, excelling in high-volume environments. Proven track record in enhancing guest satisfaction, supervising teams, and coordinating logistics for successful events. Strong organizational and communication skills ensure consistent service delivery and adherence to safety standards.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Tour Manager
This Will Destroy You, Deaf Club, Glassing
Los Angeles
05.2022 - Current
- Coordinated tour logistics for This Will Destroy You, Deaf Club, and Glassing.
- Managed venue bookings and ensured compliance with requirements.
- Collaborated with artists to develop tour schedules and itineraries.
- Managed tour itineraries to ensure timely arrival at each destination.
- Oversaw transportation arrangements for crew and equipment between locations.
- Handled merchandise sales and inventory management on tour stops.
- Trained junior staff on operational procedures and best practices.
- Resolved issues quickly to maintain smooth tour operations across all venues.
- Resolved any customer complaints or issues that arose during the course of a trip.
- Troubleshot and resolved execution issues, technical problems and vendor conflicts.
- Inspected accommodations before client check-in to guarantee quality standards were met.
- Assisted with booking entertainment venues, meals, and sightseeing activities.
- Conducted pre-tour meetings with clients to discuss expectations and plans.
- Ensured all necessary documents were in order prior to departure dates.
- Handled tour budgets, costs and allotted finances and tracked merchandise and product sales.
- Coordinated daily operations of the tour team while traveling on-site.
- Supervised staff members by providing direction on tasks related to their job roles.
- Represented client and supervised events with decisive leadership and quality execution.
- Monitored safety guidelines for each venue visited during the tour.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Assessed potential risks associated with destinations included in planned tours.
- Collaborated with security staff members, marketers and venue management teams.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
Manager
Lefty's Pizza
San Diego
12.2018 - Current
- Oversaw Front of House operations, ensuring seamless service
- Supervised 10 employees, fostering a collaborative team environment
- Managed customer relations, resolving issues to improve satisfaction and loyalty
- Set schedules to optimize staffing and coverage
- Ensured excellent customer experience, fostering repeat business and positive reviews
- Maintained cleanliness throughout the restaurant to uphold health standards
- Conducted daily counts to ensure accurate inventory and cash management
- Supervised event planning, coordinating logistics to deliver memorable events
Bartender and Server
Home Slice Pizza
Austin
10.2012 - 08.2022
- Thrived in high-volume, fast-paced, and high-stress restaurant environments, ensuring efficient service
- Worked lunch and dinner shifts, ensuring consistent service coverage and operational support
- Delivered friendly, fast customer service, contributing to high customer satisfaction and repeat business
- Worked lunch and dinner shifts, providing consistent coverage and support
- Performed barback duties to support bartending operations
- Checked customer IDs to ensure compliance with legal requirements
- Maintained safety standards to ensure a secure environment for staff and guests
- Executed opening and closing duties, maintaining bar readiness and proper operational shutdown
Sound Engineer
Riverbend Church Of Christ
Austin
06.2012 - 10.2012
- Collaborated with musicians to achieve optimal sound balance.
- Monitored audio levels during live performances to ensure clarity.
- Operated sound mixing equipment during worship services and events.
- Maintained and repaired sound equipment for reliability.
- Maintained and repaired sound equipment as needed for reliability.
- Implemented safety protocols for handling sound technology in church settings.
Crew
P. Terry's Burger Stand
07.2011 - 01.2012
- Engaged diverse clientele, enhancing guest satisfaction
- Took orders from managers and customers, ensuring service efficiency
- Prepared high-quality burgers following company recipes and standards.
- Assisted customers with menu selections and provided excellent service.
- Operated kitchen equipment safely and efficiently during peak hours.
Event Management - Intern
Mystic Law Productions
05.2011 - 01.2012
- Booked bands and venues for concerts by contacting talent and locations, enhancing variety of event offerings
- Promoted events through social media platforms including Facebook, Twitter, Tumblr, and YouTube
- Captured event photography and videography for online promotion, increasing event visibility
- Promoted events via social media platforms such as Facebook, Twitter, Tumblr, and YouTube, increasing audience engagement
- Booked bands and venues by contacting talent and locations for concerts, expanding event offerings
Education
Graduate Certificate - Sound Engineering
Dark Horse Institute
Nashville, TN04-2012
General (High school or equivalent) -
Lake Travis High School
Austin, TX06-2010
Some College (No Degree) - Music Business
Columbia College
ChicagoSkills
- Tour logistics
- Event coordination
- Production coordination
- Transportation management
- Accommodation management
- Customer relationship management
- Vendor negotiation
- Sales
- Inventory management
- Reporting
- Merchandising
- Food and beverage management
- Event Planning
- Tour merchandise management
- Restaurant Management
- Management
- Assistant manager experience
- Supervising experience
- Staff supervision
- Training & development
- Shift management
- Merchandise management
- Live event management
- Transportation logistics
- Guest services
- Customer service
- Communication skills
- Effective communication
- Interpersonal communication
- Conflict management
- Problem solving
- Decision making
- Leadership
- Strong leadership
- Team management
- Teamwork and collaboration
- Crisis management
- Risk assessment
- Emergency preparedness
- Public speaking
- Creative thinking
- Analytical skills
- Analysis skills
- Research
- Documentation management
- Event supervision
- Social Media Promotion
- Filming
- Video Production
- Photography
- Driving
- Adept with GPS navigation
- Navigational skills
- Ground transport reservations
- Merchandise handling
- Transportation oversight
- Tour promotion
- Tour planning
- Tour guiding
- Cultural awareness
- Destination expertise
- Local history
- Local Customs Understanding
- Environmental conservation
- Merchandise handling
- Client relations
- Relationship building
- Professional demeanor
- Reliability
- Multitasking
- Adaptability and flexibility
- Multitasking Abilities
- Attention to detail
- Time management abilities
- Handling payments
- Cash handling
- Cash register
- Retail sales
- Merchandise management
- Hospitality
- Restaurant experience
- Waiter
- Waitress
- Restaurant Server
- Serving
- Barback
- Bartending
- Client presentations
- Hostess
- Sustainability practices
- Destination knowledge
- Ground transport reservations
- Route optimization
- Safety procedures
- Financial management
- Video Production
- Goal setting
- Effective problem solving
- Travel planning
- Written communication
- Team collaboration
- Creative problem solving
- Interpersonal skills
- Excellent communication
- Historical knowledge
- Transportation arrangements
- Customer feedback analysis
- Transportation bookings
- Driving
- Transportation oversight
- Logistics coordination
- Event Management
- Tour logistics
- Creative thinking
- Navigational skills
- Multitasking capacity
- Patron assistance
- Ground transport reservations
- Merchandise management
- Event supervision
- Safety compliance
- Staff training
- Multitasking
- Historical knowledge
- Hostess
- Destination expertise
- Arts and culture
- Professional demeanor
- Relationship building
- Training & development
- Risk management
- Written communication
- Food knowledge
- Group oversight
- Navigation skills
- Travel recommendations
Certification
- Food Handler, 06/01/31
- Non-CDL Class C, 06/01/31
- Contact Tracing Certificate, Johns Hopkins, 09/01/21
- TABC, Texas Alcohol Beverage Commission, 08/01/18
Additional Information
Authorized to work in the US for any employer
Willing To Relocate
Los Angeles, CA
Affiliations
- Event Planning - Austin, TX (2008-Current)
Timeline
Tour Manager
This Will Destroy You, Deaf Club, Glassing
05.2022 - Current
Manager
Lefty's Pizza
12.2018 - Current
Bartender and Server
Home Slice Pizza
10.2012 - 08.2022
Sound Engineer
Riverbend Church Of Christ
06.2012 - 10.2012
Crew
P. Terry's Burger Stand
07.2011 - 01.2012
Event Management - Intern
Mystic Law Productions
05.2011 - 01.2012
Graduate Certificate - Sound Engineering
Dark Horse Institute
General (High school or equivalent) -
Lake Travis High School
Some College (No Degree) - Music Business
Columbia College