Detail-oriented Customer Service Specialist with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Multifaceted professional with comprehensive experience in customer advocacy and customer satisfaction.
Hi, I’m
Demetrius Banks
Chicago,IL
Summary
Overview
12
years of professional experience
Work History
Accredo Specialty Pharmacy
Senior Billing/Enrollment Specialist
11.2022 - Current
Job overview
- Delivers straightforward and excellent customer service with compassion, kindness, and respect to patients with complex and chronic health conditions to receive their medication.
- Provide support to the patient helping them to eliminate past, current, and possible future billing issues.
- Works with internal/external customers, vendors, and/or partners to resolve issues Also show a working knowledge of the billing and collection processed, prior authorizations and accountability for quantity and quality metrics Bills and/or collect outstanding/delinquent payments or issues payments
- Works to clearly defined procedures under close supervision with accountability for quantity and quality metrics.
- Follow Federal and Company guidelines set in place to protect the patient's information.
- Assist clients with completion of applications and paperwork. Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Worked with multiple screens and programs to resolve customer issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
AT&T DIGITAL ELECTRONICS GROUP
SUPPLY ATTENDANT
02.2013 - 05.2022
Job overview
- Reorganized supplies and increased productivity.
- Settled and applied commodity contracts and issued and dispatched commodity sales invoices to customers.
- Entered and completed entries of commodity movements data in system and monitored commodity contract application, review and follow up.
- Used comprehensive inventory management system to reduce overages and shortages.
- Receive and ship all equipment for 8 ATT garage locations to be used for ATT CO infrastructure and customer businesses.
- Sort and ship damaged or used non- hazard batteries to approved EPA Waste Management locations.
- Work with power equipment such as pallet jacks and small forklifts to move, lift or pull equipment within the garage.
- Maintain safety standards and practices in handling and operating an ATT vehicle Complete paperwork by using Microsoft Excel, Outlook, and Word while working proficiently with ATT systems.
- Reorganized supplies and increased productivity.
Education
University of PhoenixTempe, AZ
Associate of Arts from HEALTHCARE MANAGEMENT
University Overview
Nex Gen AcademyAlbuquerque, NM
NETWORK ENGINEER AND CYBERSECURITY
04.2024
University Overview
Skills
- Flexible and Adaptable
- Dependable and Responsible
- MS Office
- Excellent Telephone Etiquette
- Interpersonal Communication
- Clerical Support Analytical and Critical Thinking
- Self-Motivated
- Attention to Detail Organization and Time Management
- Excellent Communication Multitasking Abilities
- Issue and Complaint Resolution
- Call Center Operations
Timeline
Senior Billing/Enrollment Specialist
Accredo Specialty Pharmacy
11.2022 - Current
SUPPLY ATTENDANT
AT&T DIGITAL ELECTRONICS GROUP
02.2013 - 05.2022
University of Phoenix
Associate of Arts from HEALTHCARE MANAGEMENT
Nex Gen Academy
NETWORK ENGINEER AND CYBERSECURITY
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