Demetrius Burgess
Greenbelt,MD
Summary
Proven leader and effective problem-solver with extensive experience at BJ's Restaurant & Brewhouse. Excelled in team leadership and cash handling, enhancing customer satisfaction and operational efficiency. Demonstrated flexibility and a positive attitude, achieving high accuracy in fast-paced environments. Skilled in fostering a safe, productive workplace, significantly minimizing discrepancies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
BJ's Restaurant & Brewhouse
2022.08 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Line Cook
BJ's Restaurant & Brewhouse
2022.08 - Current
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Line Cook / Shift Lead
Red Lobster
2019.12 - 2022.08
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Grocery Stocker
Harris Teeter
2019.07 - 2019.12
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Education
Parkdale High School
06.2019
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Customer service focus
Certification
HVAC Technician
Timeline
Shift Leader
BJ's Restaurant & Brewhouse
2022.08 - Current
Line Cook
BJ's Restaurant & Brewhouse
2022.08 - Current
Line Cook / Shift Lead
Red Lobster
2019.12 - 2022.08
Grocery Stocker
Harris Teeter
2019.07 - 2019.12
Parkdale High School