Demetrius Davis
Boston,MA
Summary
Dynamic customer service professional with experience at Trader Joe's, excelling in teamwork and problem-solving. Proven ability to enhance customer satisfaction through effective communication and efficient order management. Skilled in cash handling and food preparation, consistently delivering high-quality service while fostering a collaborative environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Trader Joes
03.2023 - Current
- Work front counter and cash registers greet customers.
- Take orders, prepare meals and, and collect payment
- Provide excellent customer service by greeting customers and meeting quality expectations.
- Maintain high-quality food preparation and standards
- Provide exceptional customer service, addressing concerns or issues promptly and professionally.
- Implemented loss prevention to reduce shrinkage levels
- Train newly hired crew members on policies and procedures
Office Administrative Assistant
Sullivan & Worcester LLP
05.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
Customer Support Specialist
Whole Foods
03.2022 - 03.2023
- Developed strong relationships with customers, resulting in repeat business and positive feedback.
- Rotated product daily to ensure expiration date is removed.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills.
- Managed a high volume of inbound calls while maintaining excellent call quality standards.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Reviewed inventory levels and placed orders for products.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Bachelor of Arts - Architectural Drafting
St. Mary's College
Saint Marys City, MD 05.2025 - Current
Skills
Customer service
Certification
Certified - Food Safety Expert
Timeline
Bachelor of Arts - Architectural Drafting
St. Mary's College
05.2025 - Current
Crew Member
Trader Joes
03.2023 - Current
Customer Support Specialist
Whole Foods
03.2022 - 03.2023
Office Administrative Assistant
Sullivan & Worcester LLP
05.2021 - Current
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