Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Driver
Lyft
Chicago, Illinois
09.2024 - Current
Navigated city streets to provide safe, efficient rides to passengers.
Engaged with passengers to foster a welcoming atmosphere and enhance overall satisfaction.
Ensured vehicle cleanliness and functionality, contributing to safe and reliable rides.
Monitored GPS navigation systems for real-time traffic updates and adjustments.
Tracked daily vehicle mileage and fuel consumption to monitor operational efficiency.
Delivered goods and services to customers on time and in excellent condition.
Relationship Manager
First Financial Asset Management Inc.
Atlanta, Georgia
12.2022 - 06.2024
Cultivated strong client relationships through consistent communication and strategic meetings.
Addressed client financial inquiries and delivered customized solutions.
Partnered with team members to refine and implement customer service strategies.
Relationship Manager
BFFS
Oak Brook, Illinois
04.2021 - 12.2022
Coordinated account management activities, ensuring timely client responses and effective resolution of inquiries.
Resolved client issues swiftly, contributing to high satisfaction levels in service delivery.
Analyzed client portfolios to identify potential risks and opportunities.
Technician
Wells Automotive Service
Chicago, Illinois
07.2014 - 12.2022
Diagnosed vehicle issues using advanced diagnostic tools and equipment.
Executed routine maintenance on automotive systems and components to ensure optimal performance and reliability.
Coordinated with team members to streamline service processes and improve overall workflow.
Credit Analyst
Praxis Financial Solutions
Lincolnwood, Illinois
01.2013 - 10.2015
Analyzed credit data to assess risk, informing lending decisions.
Prepared detailed financial reports to support decision-making for stakeholders.
Collaborated with teams to enhance loan approval process, improving turnaround time.
Credit Analyst
Law Offices of John C. Bonewicz
Skokie, IL
11.2011 - 01.2013
Conducted market research to identify trends influencing credit decisions and inform risk assessments.
Guided clients in comprehending credit terms and conditions to enhance decision-making.
Utilized financial software to maintain accurate records and track applications.
Reviewed and analyzed financial statements of potential borrowers to assess creditworthiness and mitigate risk.
Education
Certificate - Cyber Security
Coursera
Chicago, IL
05.2025 - 05.2026
Certificate - Cnc Programming And Lathe Operations
Symbol Career Institute
Skokie, IL
High School Diploma - All Major Subjects
Evanston Township Highschool
Evanston, IL
08.1996 - 06.2001
Skills
Route optimization
Vehicle navigation systems
Road safety awareness
Technical troubleshooting
Problem resolution
Risk assessment
Client relationship management
Customer relationship management
Team collaboration
Effective communication
Verbal communication
Problem solving
Timeline
Certificate - Cyber Security
Coursera
05.2025 - 05.2026
Driver
Lyft
09.2024 - Current
Relationship Manager
First Financial Asset Management Inc.
12.2022 - 06.2024
Relationship Manager
BFFS
04.2021 - 12.2022
Technician
Wells Automotive Service
07.2014 - 12.2022
Credit Analyst
Praxis Financial Solutions
01.2013 - 10.2015
Credit Analyst
Law Offices of John C. Bonewicz
11.2011 - 01.2013
High School Diploma - All Major Subjects
Evanston Township Highschool
08.1996 - 06.2001
Certificate - Cnc Programming And Lathe Operations