Demetrius Harris II
Tuscaloosa,AL
Summary
Dynamic and results-driven General Service Technician with extensive experience at Pepboys Parts And Auto. Proven expertise in vehicle maintenance and repair, complemented by strong customer service skills. Recognized for enhancing team productivity and implementing effective safety procedures, ensuring high-quality workmanship and customer satisfaction. Proficient in power tools and electronic testing.
Overview
7
7
years of professional experience
Work History
General Service Technician
Pepboys Parts And Auto
06.2023 - 04.2025
- Maintained a thorough understanding of various makes and models, allowing for accurate diagnoses and efficient repairs.
- Consistently met deadlines for completing repairs or maintenance tasks without sacrificing quality of workmanship or customer satisfaction levels.
- Performed scheduled maintenance tasks on various vehicle types, extending their life spans and improving overall performance.
- Enhanced team productivity by collaborating closely with colleagues to complete repairs quickly and accurately.
- Maintained a clean and organized workspace to maximize efficiency and ensure the safety of all technicians.
- Completed detailed inspection reports, identifying necessary repairs or maintenance items for customers.
Tire Technician
Jacmac Tire
02.2023 - 05.2023
- Rotated, mounted and balanced tires on cars, trucks, and vans.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
- Disposed of old tires correctly, meeting safety and environmental requirements.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
Patcher
SSAB
11.2022 - 02.2023
- Assisted in the development of new patch designs, contributing creative input that led to successful product launches.
- Implemented quality control measures, resulting in fewer returned items due to poor craftsmanship or defective patches.
- Conducted regular maintenance on patching equipment to prevent breakdowns and extend its lifespan.
- Contributed to cost savings by efficiently utilizing available resources for patch repairs.
- Improved overall patch quality by carefully analyzing and repairing defects in various materials.
- Maintained a clean and organized workspace, resulting in increased productivity and safety.
Part Sales Supervisor
AutoZone
08.2021 - 11.2022
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
- Assisted in budget development for the department, closely monitoring expenses to reduce costs.
- Implemented innovative merchandising techniques that showcased parts effectively for increased visibility among customers.
Cart Pusher
Walmart
06.2018 - 08.2019
- Maintained professional appearance of storefront by cleaning entryways, removing debris, and organizing displays as necessary.
- Removed litter from parking lot, planters and cart storage areas.
- Directed customers to appropriate areas in store to assist with locating products.
- Assisted customers in loading groceries into cars.
- Improved customer satisfaction by promptly responding to requests for assistance and maintaining a clean parking lot.
- Gathered carts manually and with remote controlled cart pusher.
- Assisted customers with loading purchases into their vehicles, demonstrating excellent customer service skills.
Education
High School Diploma - Sport
Tuscaloosa County High School
Northport, AL05.2021
Skills
- Power tools operation
- Electronic testing
- Multimeter usage
- Safety procedures
- Environmental awareness
- Vehicle maintenance
- Equipment Repair
- Hand tools proficiency
- Disassembly techniques
- Customer service
- Mechanical tools
- Flexible and adaptable
- Installation and repair
- Problem and issue resolution
- Verbal and written communication
- Valid Driver's license
- Heavy lifting
- Power tool proficiency
- Hand tool expertise
- Hand tools
- Customer relationship management
- Incident reporting
- Inventory management
Timeline
General Service Technician
Pepboys Parts And Auto
06.2023 - 04.2025
Tire Technician
Jacmac Tire
02.2023 - 05.2023
Patcher
SSAB
11.2022 - 02.2023
Part Sales Supervisor
AutoZone
08.2021 - 11.2022
Cart Pusher
Walmart
06.2018 - 08.2019
High School Diploma - Sport
Tuscaloosa County High School
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