Demetrius Hayes
Chula Vista,CA
Summary
Efficient maintenance professional skilled in task delegation, maintenance scheduling and team oversight. Commended for quality performance and reliability demonstrated several years of industry experience. Advanced knowledge of equipment maintenance and repairs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maintenance Manager
C&W Diving Services
San Diego, CA
07.2024 - Current
- My responsibilities encompass scheduling and prioritizing maintenance tasks, ensuring compliance with safety regulations, and managing maintenance budgets. Additionally, i am adept at analyzing performance metrics to identify areas for improvement and optimize maintenance procedures. Furthermore, continuous training and development are essential to keeping up with new technologies and methodologies in maintenance practices. By fostering a culture of safety and efficiency, i help ensure that the organization's assets are well-maintained and operational longevity is maximized. In my role, I prioritize and manage the maintenance operations effectively, focusing on scheduling tasks to align with organizational goals. It's crucial to ensure compliance with safety regulations, which not only protects our assets but also upholds the standards we strive for within our industry. Managing the maintenance budget is another key responsibility, allowing for efficient allocation of resources while minimizing costs. I utilize performance metrics to analyze our maintenance processes continually.
Lead Technician
United States Marine Corps
Oceanside, CA
08.2019 - 02.2024
- I have achieved significant accomplishments that show my commitment to excellence and operational efficiency within the industry. My contributions reflect not only my technical proficiency but also my leadership capabilities. Here are some of the key achievements:
•Successfully led a team of diesel technicians to exceed performance targets, achieving an overall efficiency improvement of 20% within a six-month period.
•Spearheaded the implementation of a preventive maintenance program that reduced unscheduled repairs by 30%, resulting in substantial cost savings for the company.
•Developed training modules for new technicians, enhancing onboarding processes and reducing training time by 25%.
•Achieved top performance metrics, ranking first in the department for diagnostic accuracy and repair turnaround times over three consecutive quarters.
•Collaborated with management to successfully manage a budget reduction project, identifying areas for cost-saving and improving resource allocation without compromising service quality.
•Utilized advanced diagnostic tools and technologies to identify and resolve complex mechanical issues, increasing customer satisfaction scores by 15%.
•Played a key role in the safety program, leading to a 50% reduction in workplace incidents over the past year.
•Established quality control measures that enhanced service delivery and reduced rework rates by 40%.
Fostered a team-oriented environment that encouraged knowledge sharing and mentoring, resulting in improved technician development and engagement. These accomplishments illustrate my dedication to fostering a culture of continuous improvement, safety, and operational excellence, further solidifying my role within the organization as a leader in diesel technology.
Maintenance Chief
United States Marine Corps
Oceanside, CA
02.2019 - 10.2023
- While as maintenance chief, I have achieved significant milestones that demonstrate my commitment to operational excellence and leadership within the organization. Successfully reduced equipment downtime by 30% through the implementation of a preventive maintenance program. This initiative involved detailed inspections and scheduled servicing, leading to improved reliability and extended equipment lifespan. Increased the efficiency of our maintenance processes, resulting in a 25% reduction in maintenance costs over two years, translating to savings of approximately $150,000.
•Lead a safety training program, enhancing team awareness and reducing workplace incidents by 40%. This program not only improved the safety record but also fostered a culture of accountability and vigilance among team members.
•Furthermore, I was instrumental in managing a capital equipment upgrade project valued at $2 million. By overseeing the selection and installation of new machinery, we achieved a 15% increase in production capacity, significantly contributing to the company’s overall bottom line.
•In terms of team development, I successfully led a team of 15 technicians, focusing on skill enhancement and professional growth. As a result, over 80% of my team members achieved certification in specialized maintenance practices, boosting our operational capabilities.
•Overall, my achievements reflect a strong dedication to improving performance, safety, and team development within the maintenance department, aligning with the company’s strategic objectives.
Automotive Technician
United States Marine Corps
Oceanside, CA
03.2015 - 08.2023
- While serving, I have consistently achieved excellence in my field by focusing on quality workmanship and efficiency. My key performance indicators include:
•Repair Efficiency: Successfully completed complex diesel engine repairs with an average turnaround time of 10 hours, significantly exceeding the departmental standard of 13 hours.
•Diagnostic Accuracy: Achieved a diagnostic accuracy rate of 80%, demonstrating my proficiency in identifying and resolving issues effectively and efficiently, which minimized downtime for vehicles.
•Customer Satisfaction: Received an average customer rating of 4 out of 5 based on post-service feedback, reflecting my commitment to quality service and thorough communication throughout the repair process.
•Maintenance Schedule Adherence: Managed scheduled maintenance for a fleet of class B vehicles, achieving a compliance rate of 85%, ensuring all vehicles were serviced timely and reducing unforeseen breakdowns.
•Safety Compliance: Successfully maintained a safety compliance rate of 97%, contributing to a safe work environment while adhering to industry regulations and standards.
I pride myself on my continuous professional development, having completed various training programs in diesel technology and related fields, positioning me to offer exceptional skill sets to any organization I join.
Shop Manager
United States Marine Corps
Oceanside, CA
02.2014 - 06.2020
- As a shop chief, my role encompasses a range of responsibilities essential for efficient operation and management of the shop. This includes overseeing daily activities, managing staff, maintaining inventory, ensuring customer satisfaction.
•Staff Management : Total staff members, including full-time and part-time employees.
•Training Hours: Track the number of training hours provided to staff each month.
•Employee Turnover Rate: Calculate the percentage of staff that leave the shop over a year, aiming for a target rate of under 10%.
•Stock Levels: Maintain an optimal level of inventory, monitoring stock turnover rates, ideally between 6-12 times per year, to minimize excess stock.
•Supplier Relationships: Evaluate and maintain relationships with suppliers to ensure a steady supply chain. Track the number of suppliers and performance metrics such as delivery times and quality ratings.
•Feedback Scores: Collect and analyze customer feedback through surveys, targeting an average satisfaction score of 85% or higher.
•Complaint Resolution Time: Track the average time taken to resolve customer complaints, with a goal of resolving issues within 24 hours.
•Operational Efficiency: Monitor costs associated with utilities, labor, and supplies, aiming to keep costs within budget while maintaining quality.
•Productivity Metrics: Evaluate staff productivity based on sales per employee, looking for a benchmark that aligns with industry standards.
Education
Bachelor of Science -
DeVry University
San Diego, CA09-2027
Diploma - Automotive Engineering
UEI College
Chula Vista, CA06-2024
Some College (No Degree) - Project Management
United States Marine Corps
Camp Pendleton South, CA10-2023
Some College (No Degree) - Automotive Maintenance Technician
United States Marine Corps
Camp Pendleton South, CA09-2019
Some College (No Degree) - Educational Leadership and Management
United States Marine Corps
Camp Pendleton South, CA03-2015
Skills
- Employee performance assessment
- Budgeting and cost control
- Plumbing systems
- Lockout and tagout procedures
- Welding and fabrication
- Employee performance evaluation
- Policy administration
- Problem-solving abilities
- Process Optimization
- Reliability
Certification
Engine Theory and Diagnosis
UEI | Feb. 2024
Preventative Maintenance
UEI | Jan. 2023
Hybrid Technology
UEI | Jan. 2023
Automatic Transmissions
UEI | Dec. 2023
Manual Transmission
UEI | Nov. 2023
Brake Systems
UEI | Oct. 2023
Electrical Systems
UEI | Sep. 2023
References
References available upon request.
Timeline
Maintenance Manager
C&W Diving Services
07.2024 - Current
Lead Technician
United States Marine Corps
08.2019 - 02.2024
Maintenance Chief
United States Marine Corps
02.2019 - 10.2023
Automotive Technician
United States Marine Corps
03.2015 - 08.2023
Shop Manager
United States Marine Corps
02.2014 - 06.2020
Bachelor of Science -
DeVry University
Diploma - Automotive Engineering
UEI College
Some College (No Degree) - Project Management
United States Marine Corps
Some College (No Degree) - Automotive Maintenance Technician
United States Marine Corps
Some College (No Degree) - Educational Leadership and Management
United States Marine Corps