Demetrius Holt
Olive Branch,MS
Summary
Highly competent Project Engineer with robust experience in managing complex projects from inception to completion. Strengths include adept problem-solving, strategic planning, and strong leadership skills. Have consistently delivered high-quality results, improved efficiency, and executed successful project roll-outs in previous roles. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Project Engineer
Fedex Express
12.2017 - Current
- Achieved service levels above 96.5%, by implementing process improvement techniques
- Achieved 99.5% scan compliance level, by creating tracking measures for VP presentations and developing a tracking method using cost-benefit-anaylsis and reduce cost and increase revenue by 15%
- Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
- Managed multiple projects simultaneously while meeting deadlines and budget constraints.
Process Improvement Advisor
Fedex Express
05.2010 - 12.2017
- Lead project to incorporate over 5K new locations that used enhanced drop-box technology
- Created location identification identifiers for Authoritative Data Source to be utilized by other 1K dependent systems
- Facilitated meetings between cross-functional teams to discuss progress against goals set out for ongoing improvement activities.
- Analyzed existing processes, identified areas of inefficiency, and proposed solutions for improvement.
- Monitored customer feedback to inform improvements in service delivery operations.
Adjunct Faculty
University of Phoenix
05.2012 - 01.2017
Operations Manager
Fedex Express
10.1994 - 05.2010
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Beat budget goals and productivity 10+ quarters in a row
Education
MS Operations Management -
University of Arkansas
01.2018
Master’s Certificate in Project Management -
Villanova University
01.2007
MBA -
University of Phoenix
01.2006
BA -
University of Memphis
01.1998
Skills
- Operations Management
- Interpersonal Communication
- Regulatory Compliance
- Documentation Management
- Leadership Development
- Contingency Planning
- P&L Management
- Business Analysis
- User Requirements Analysis
- Functional Requirements Planning
- Data Analysis
- Test Scripting
- Database Management
- Test Readiness Review
- System Implementation
- Project Prioritization
- Load Management
- Testing Support
- Operational Planning
- Security Management
- Contingency Management
- System Recovery
- Product Testing
- Subject Matter Expertise
Certification
Project Management Institute Project Management Professional (PMP), #517114, 03/17/2008, 03/16/2024
Accomplishments
2008 Five Star Winner – Highest FedEx Award for Excellence
Timeline
Project Engineer
Fedex Express
12.2017 - Current
Adjunct Faculty
University of Phoenix
05.2012 - 01.2017
Process Improvement Advisor
Fedex Express
05.2010 - 12.2017
Operations Manager
Fedex Express
10.1994 - 05.2010
MS Operations Management -
University of Arkansas
Master’s Certificate in Project Management -
Villanova University
MBA -
University of Phoenix
BA -
University of Memphis