Jazmine Wright
Atlanta ,GA
Summary
Seasoned customer oriented professional with 15 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
13
13
years of professional experience
Work History
Lead Cabin Agent
Delta Air Lines, Inc
10.2021 - Current
- Safely used chemicals and other cleaning equipment.
- Maintained, cleaned and sanitized interior of aircraft.
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Documented completed work with logs of hours, supply use and notable incidents or findings.
ASSISTANT MANAGER
QUIKTRIP CORP
05.2013 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
E-COMMERCE TEAM LEAD COORDINATOR
DHL
04.2019 - 07.2020
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Coached employees through day-to-day work and complex problems.
Waitress
Olive Garden Restaurant
08.2016 - 05.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Delivery Driver
Pizza Hut
03.2013 - 07.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
DELIVERY DRIVER
Domino's Pizza
08.2012 - 03.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
SECURITY OFFICER
DUPREE SECURITY
07.2010 - 07.2012
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Education
Associate of Arts - Cosmetology
Chattahoochee Technical College
Marietta, GA08.2018
High School Diploma -
Therrell High School
Atlanta, GA05.2009
Skills
- Microsoft Word/ Excel
- Security Standards
- Cleanliness and Sanitation
- Understanding Customer Needs
- Upselling Products and Services
- Customer Support
- Safe Work Practices
- Conflict Mediation Abilities
- Team-Oriented and Cooperative
Accomplishments
- Recognized as most improved Cabin Lead for the month of May 2022.
Timeline
Lead Cabin Agent
Delta Air Lines, Inc
10.2021 - Current
E-COMMERCE TEAM LEAD COORDINATOR
DHL
04.2019 - 07.2020
Waitress
Olive Garden Restaurant
08.2016 - 05.2017
ASSISTANT MANAGER
QUIKTRIP CORP
05.2013 - Current
Delivery Driver
Pizza Hut
03.2013 - 07.2013
DELIVERY DRIVER
Domino's Pizza
08.2012 - 03.2013
SECURITY OFFICER
DUPREE SECURITY
07.2010 - 07.2012
Associate of Arts - Cosmetology
Chattahoochee Technical College
High School Diploma -
Therrell High School
Similar Profiles
Robert SixtaRobert Sixta
First Officer at Delta Air Lines - Endeavor AirFirst Officer at Delta Air Lines - Endeavor Air
Mercadez HazelwoodMercadez Hazelwood
Team Lead, Customer Experience Supervisor at Delta Air LinesTeam Lead, Customer Experience Supervisor at Delta Air Lines
Paige MoorePaige Moore
Passenger Service Agent at Delta Air Lines, Inc.Passenger Service Agent at Delta Air Lines, Inc.
Jason PerezJason Perez
Flight Attendant at Delta Air Lines, IncFlight Attendant at Delta Air Lines, Inc
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc